LaCie 5big Network 2. The acces to files stops and must to restart.

[ismaeltxu]

Some weeks ago I had a problem with my LaCie 5 big Network 2 because one of the disk was in fault. Then, I updated the firmware of the device (was outdated), backup data and rebuild the RAID.

Everything went OK. And no data lost. Right.

When I started reordering the information in LaCie suddenly the communication with the device is lost and only get reconnect when I restart the unit.

Every time I copy files to LaCie, the device goes down. I can copy few little files but when I try to copy a whole directory the unit goes down an must to restart.

Today the communication was down and I've connected by http and this connection was on. When I went to File Explorer of the dashboard of the device I saw the tree of my storage structure but when I tried open one branch I get (something like, I can't write it):
opendir(NAS://B--box/104/ Gallery 104) [function.opendir]: failed to open dir: "fsAccessWrapper::dir_opendir"

Now I am doing the restart directly from the dashboard, but it's the same, suddenly stops browsing.
Can somebody help me?

 

[stevech]

You have a full external drive backup, right?

 

[sfx2000]

Some weeks ago I had a problem with my LaCie 5 big Network 2 because one of the disk was in fault. Then, I updated the firmware of the device (was outdated), backup data and rebuild the RAID.

Everything went OK. And no data lost. Right.

When I started reordering the information in LaCie suddenly the communication with the device is lost and only get reconnect when I restart the unit.

He's dying Jim, and there's not a damn thing we can do to fix it... - Dr. Leonard McCoy sotto voce...

It's either a bad drive, or some other HW failure - at this point, I'm hoping that you've got a backup of the device, because just rebuilding the array and flashing firmware likely won't fix it...

 

[stevech]

Who bought LaCie?

 

[ismaeltxu]

You have a full external drive backup, right?

The most part of data yes.

 

[ismaeltxu]

Se, KUOTE="stevech, post: 242872, member: 4064"]Who bought LaCie?[/QUOTE]
We, I'm sorry.

 

[ismaeltxu]

He's dying Jim, and there's not a damn thing we can do to fix it... - Dr. Leonard McCoy sotto voce...

It's either a bad drive, or some other HW failure - at this point, I'm hoping that you've got a backup of the device, because just rebuilding the array and flashing firmware likely won't fix it...

Thank you for the bad news.

I'm waiting LaCie puts another firmware in web. Otherwise, I will do:
.- try backup data again.
.- find the way yo reinstall last firmware. Can somebody help me? I read a lot of post about it but I don't know how start.
.- If not running: rebuild the RAID.
.- If Not running: buy another NAS. What NAS do you buy for a compaña with 20 clients for 5 or 7 TB?

 

[L&LD]

If you have a backup of the important data, I would suggest you do a full reset of the unit.

If it continues behaving the same, time to consider at least a 4 bay but much better a 6 bay or higher QNAP or Synology (only) for 20 clients and 7TB of data to share.

With a 6 bay or higher NAS, configure the first two drives strictly for the NAS os. The remainder can be in a RAID5 or higher array to give you the redundancy and capacity you need.

 

[stevech]

I'd take the drives out and give the LaCie to the eWaste people. Then get a 2 bay Synology or QNAP. If need be, buy one that's 1-2 years older than most recent but sold as new. Like a DS214 which is likely cheaper by a bit.

Cut your losses.

 

[ismaeltxu]

In the diagnosis file I found:

Mar 3 15:59:26 LaCie-5big kernel: [79227.950000] Filesystem "md4": xfs_log_force: error 5 returned.
Mar 3 15:59:56 LaCie-5big kernel: [79257.950000] Filesystem "md4": xfs_log_force: error 5 returned.
Mar 3 16:00:01 LaCie-5big /USR/SBIN/CRON[24136]: (root) CMD (/sbin/mem_snapshot.sh)
Mar 3 16:00:01 LaCie-5big /USR/SBIN/CRON[24141]: (root) CMD (/usr/sbin/logrotate /etc/logrotate.tab)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] python2.6: page allocation failure. order:1, mode:0x20
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c0033ee0>] (unwind_backtrace+0x0/0xe4) from [<c008f160>] (__alloc_pages_nodemask+0x4a8/0x4f8)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c008f160>] (__alloc_pages_nodemask+0x4a8/0x4f8) from [<c00ab60c>] (cache_alloc_refill+0x260/0x518)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c00ab60c>] (cache_alloc_refill+0x260/0x518) from [<c00aba24>] (kmem_cache_alloc+0x74/0xb0)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c00aba24>] (kmem_cache_alloc+0x74/0xb0) from [<c03957d4>] (sk_prot_alloc+0x2c/0xd0)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03957d4>] (sk_prot_alloc+0x2c/0xd0) from [<c0395e40>] (sk_clone+0x1c/0x16c)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c0395e40>] (sk_clone+0x1c/0x16c) from [<c03cbc00>] (inet_csk_clone+0x18/0x90)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03cbc00>] (inet_csk_clone+0x18/0x90) from [<c03dec5c>] (tcp_create_openreq_child+0x1c/0x318)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03dec5c>] (tcp_create_openreq_child+0x1c/0x318) from [<c03dd7bc>] (tcp_v4_syn_recv_sock+0x54/0x180)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03dd7bc>] (tcp_v4_syn_recv_sock+0x54/0x180) from [<c03df1b4>] (tcp_check_req+0x25c/0x3b0)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03df1b4>] (tcp_check_req+0x25c/0x3b0) from [<c03dcf0c>] (tcp_v4_do_rcv+0xac/0x1b4)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03dcf0c>] (tcp_v4_do_rcv+0xac/0x1b4) from [<c03de904>] (tcp_v4_rcv+0x440/0x6b8)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03de904>] (tcp_v4_rcv+0x440/0x6b8) from [<c03c2a5c>] (ip_local_deliver_finish+0x11c/0x1a4)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03c2a5c>] (ip_local_deliver_finish+0x11c/0x1a4) from [<c03c291c>] (ip_rcv_finish+0x368/0x38c)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03c291c>] (ip_rcv_finish+0x368/0x38c) from [<c03a1150>] (netif_receive_skb+0x514/0x55c)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03a1150>] (netif_receive_skb+0x514/0x55c) from [<c032ebf0>] (eth_poll+0xaac/0xf44)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c032ebf0>] (eth_poll+0xaac/0xf44) from [<c03a3c54>] (net_rx_action+0x8c/0x1c0)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c03a3c54>] (net_rx_action+0x8c/0x1c0) from [<c00652e4>] (__do_softirq+0x84/0x110)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c00652e4>] (__do_softirq+0x84/0x110) from [<c00655ac>] (irq_exit+0x48/0x94)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c00655ac>] (irq_exit+0x48/0x94) from [<c002d074>] (asm_do_IRQ+0x74/0x8c)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] [<c002d074>] (asm_do_IRQ+0x74/0x8c) from [<c002dbe0>] (__irq_usr+0x40/0xa0)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Exception stack(0xd5ee5fb0 to 0xd5ee5ff8)
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 5fa0: 00000050 40459160 401981b0 00000000
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 5fc0: 4064d8e0 00000000 00000000 0000001c 4064d8e0 00000000 401781e4 be9478a4
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 5fe0: be947868 be947868 400c5778 400c5ad4 20000010 ffffffff
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Mem-info:
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Normal per-cpu:
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] CPU 0: hi: 186, btch: 31 usd: 80
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Active_anon:9400 active_file:14931 inactive_anon:8906
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] inactive_file:84462 unevictable:0 dirty:12 writeback:0 unstable:0
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] free:923 slab:7015 mapped:5153 pagetables:354 bounce:0
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Normal free:3692kB min:2884kB low:3604kB high:4324kB active_anon:37600kB inactive_anon:35624kB active_file:59724kB inactive_file:337848kB unevictable:0kB present:520192kB pages_scanned:0 all_unreclaimable? no
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] lowmem_reserve[]: 0 0
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Normal: 883*4kB 0*8kB 2*16kB 2*32kB 1*64kB 0*128kB 0*256kB 0*512kB 0*1024kB 0*2048kB 0*4096kB = 3692kB
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 99681 total pagecache pages
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 0 pages in swap cache
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Swap cache stats: add 0, delete 0, find 0/0
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Free swap = 255928kB
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] Total swap = 255928kB
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 131072 pages of RAM
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 1281 free pages
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 2731 reserved pages
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 7015 slab pages
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 105139 pages shared
Mar 3 16:00:05 LaCie-5big kernel: [79267.000000] 0 pages swap cached​