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RT-AC68U Connects to Internet RT-AC87U Does Not

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S

schmantie

New Around Here
I'm not a pro with routers, so please forgive me if I don't understand some advice.

I have a RT-AC87U that I have been using for almost 2 years. On Friday morning, it could not connect to the internet. Nothing new. No updates. I have Ethernet via Verizon FIOS that plugs directly from ONT box outside.

I can connect to internet if I plug the Ethernet into my computer. I also brought out my backup old RT-AC68U, plugged it in, and it connects like the day I unplugged it. No problems at all. It connects DHCP automatically, dynamic. No problems with internet.

Called Verizon - rebooted several times, nothing
Connected old Verizon supplied router and internet works
Factory reset several times
With Computer reboot several times
Called Asus - factory reset, nothing
Took photos of the setup of RT-AC68 and copied all to RT-AC87, nothing
Rolled firmware back to August Asus firmware update, nothing
Flashed Merlin August firmware, nothing
Bought new RT-AC87U, same issue.

Does anyone have any advice? (If so, please be detailed, as I am not super savvy with routers)
Thank you!

 
schmantie said:
I'm not a pro with routers, so please forgive me if I don't understand some advice.

I have a RT-AC87U that I have been using for almost 2 years. On Friday morning, it could not connect to the internet. Nothing new. No updates. I have Ethernet via Verizon FIOS that plugs directly from ONT box outside.

I can connect to internet if I plug the Ethernet into my computer. I also brought out my backup old RT-AC68U, plugged it in, and it connects like the day I unplugged it. No problems at all. It connects DHCP automatically, dynamic. No problems with internet.

Called Verizon - rebooted several times, nothing
Connected old Verizon supplied router and internet works
Factory reset several times
With Computer reboot several times
Called Asus - factory reset, nothing
Took photos of the setup of RT-AC68 and copied all to RT-AC87, nothing
Rolled firmware back to August Asus firmware update, nothing
Flashed Merlin August firmware, nothing
Bought new RT-AC87U, same issue.

Does anyone have any advice? (If so, please be detailed, as I am not super savvy with routers)
Thank you!
Click to expand...
 
schmantie said:
I'm not a pro with routers, so please forgive me if I don't understand some advice.

I have a RT-AC87U that I have been using for almost 2 years. On Friday morning, it could not connect to the internet. Nothing new. No updates. I have Ethernet via Verizon FIOS that plugs directly from ONT box outside.

I can connect to internet if I plug the Ethernet into my computer. I also brought out my backup old RT-AC68U, plugged it in, and it connects like the day I unplugged it. No problems at all. It connects DHCP automatically, dynamic. No problems with internet.

Called Verizon - rebooted several times, nothing
Connected old Verizon supplied router and internet works
Factory reset several times
With Computer reboot several times
Called Asus - factory reset, nothing
Took photos of the setup of RT-AC68 and copied all to RT-AC87, nothing
Rolled firmware back to August Asus firmware update, nothing
Flashed Merlin August firmware, nothing
Bought new RT-AC87U, same issue.

Does anyone have any advice? (If so, please be detailed, as I am not super savvy with routers)
Thank you!
Click to expand...
I'd run 'ipconfig /renew' and 'ipconfig /all' , see the result.
 
Sanna1967 said:
You have done good troubleshooting tests ;)

Now:
Can you provide us what is the fw(s) versions you are running on each routers plz. If i understand.. your old Ac87 cant reach internet and the new ac87 also?
Your wireless devices stayed connected to the router(87), or they loose wifi connectivity?
Do you see something in System log --General log?
When you bought your new 87, did you took the old AC adaptor or the new one in the box?
And finally , how are acting the leds on the router
Click to expand...

Hello @Sanna1967 and thank you for looking at my issue.
I am running now 3.0.0.4_380.3459 on the new AC87 and had 3.0.0.4_378.9529.
Yes, my old AC87 cannot connect to internet and the new AC87 cannot connect to internet.
My wireless devices/clients all connect/stay connected to the router.
The System Log has all of the newly installed firmware information. It is a lot of information, so I'm not sure if you want me to post that?
I used the new AC adaptor that came with the new AC87.
The leds on the router all steady lit: 1 blue for power, 1 blue for 2.4GHz, 1 blue for 5GHz, 1 blue for Ethernet to my computer and 1 RED for the Fios Ethernet for the internet.
I appreciate any help you can give me.
 
TonyH said:
I'd run 'ipconfig /renew' and 'ipconfig /all' , see the result.
Click to expand...

Hello @TonyH and thank you also for looking at my issue. I apologize if I post unnecessary information, as I said, I'm not super savvy.

C:\Users\Alien>ipconfig /renew
Windows IP Configuration
No operation can be performed on Local Area Connection* 3 while it has its media disconnected.
No operation can be performed on Local Area Connection 2 while it has its media disconnected.
No operation can be performed on Bluetooth Network Connection while it has its media disconnected.
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::7c8e:c18c:e4a:3d3f%6
IPv4 Address. . . . . . . . . . . : 192.168.1.47
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Wireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::c810:be5e:f496:b447%3
IPv4 Address. . . . . . . . . . . : 192.168.1.230
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 5:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{22307031-54D8-4259-BEEF-8F3340E75E5D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.{4BF6265B-1F20-4D79-AC7F-32FFAAD26077}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :


C:\Users\Alien>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Alien-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Physical Address. . . . . . . . . : 20-47-47-B2-03-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7c8e:c18c:e4a:3d3f%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.47(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, September 26, 2016 6:44:45 PM
Lease Expires . . . . . . . . . . : Tuesday, September 27, 2016 6:52:40 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 236996423
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-53-B3-F5-20-47-47-B2-03-45
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 72-77-81-77-54-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-81-BF-02-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer Wireless-n/a/ac 1525 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-77-81-77-54-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c810:be5e:f496:b447%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.230(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, September 26, 2016 6:44:49 PM
Lease Expires . . . . . . . . . . : Tuesday, September 27, 2016 6:52:44 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 510687105
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-53-B3-F5-20-47-47-B2-03-45
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 70-77-81-77-54-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 5:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{22307031-54D8-4259-BEEF-8F3340E75E5D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{4BF6265B-1F20-4D79-AC7F-32FFAAD26077}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
schmantie said:
Sanna I have downloaded and flashed Merlin 380.62. nothing. with reboot. nothing.
I have also read the suggested thread. And even tried the suggested fix of post #41. nothing.
I rebooted, reset the router. nothing.
any other thoughts?
Click to expand...

Wonder if WAN port is dead???
 
Haven't posted a syslog after boot yet....that may help. (Post to a sharing site and provide a link).
 
john9527 said:
Haven't posted a syslog after boot yet....that may help. (Post to a sharing site and provide a link).
Click to expand...

Tried this simple test? Plug cable between WAN port and LAN port. Both LED light should come on.
 
Sanna1967 said:
No
If you got a friend, who is willing to help,try your router on his modem

Have you tried all Lan ports 1 to 4?
Have you tested cables between router and modem and router and PC.You need Cat5e or Cat6 (just a idea).
Have you unplug the modem and router, and wait 15 mins.Then replug modem, let him settle 10 min , replug the router and wait 3 min.


You can also try clearing Nvram:
Turn off the router, press the WPS button (keep pressed), then turn on the router,. wait about 10 seconds(the leds will flash rapidly), then release the WPS button.Wait 3 mins and then try to reconfig again from scratch.

http://www.snbforums.com/threads/faq-nvram-and-factory-default-reset.22822/

I am running out of ideas now :oops: , but two ac87 (old and new) with a defective Wan port at the same time ,would be surprising,but not impossible. You should go buy lotery ticket ;)

If someone else want to jump in , welcome.
Click to expand...

I tried connecting Ethernet to all 4 Lan ports. nothing
I changed out the cable between my computer and the router. Pretty sure they are Cat5e - 8 wires.
I also tried unplugging for over 15 mins. Then plugged back in, and waited 3+ minutes. (I don't have a modem, as the Ethernet comes right in from the ONT outside.)
I also tried clearing Nvram using WPS button. Then reconfigured.
I really appreciate all of your advice! I thought surely we would have hit on something. But thank you for your help!
 
schmantie said:
I tried connecting Ethernet to all 4 Lan ports. nothing
I changed out the cable between my computer and the router. Pretty sure they are Cat5e - 8 wires.
I also tried unplugging for over 15 mins. Then plugged back in, and waited 3+ minutes. (I don't have a modem, as the Ethernet comes right in from the ONT outside.)
I also tried clearing Nvram using WPS button. Then reconfigured.
I really appreciate all of your advice! I thought surely we would have hit on something. But thank you for your help!
Click to expand...

Thank you all for your help. It must be a hardware issue or the firmware that bricked the routers. I bought a AC3100 and worked perfectly right out of the box. Not doing any updates! Thanks again!
 
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