Menu
What's new
By:
Filters Better Search

Recent content by Vunter

  • SNBForums Code of Conduct

    SNBForums is a community for everyone, no matter what their level of experience.

    Please be tolerant and patient of others, especially newcomers. We are all here to share and learn!

    The rules are simple: Be patient, be nice, be helpful or be gone!

  1. V

    Internet drops only when gaming.

    So I have the replacement modem up and running and I did switch the query frequency from aggressive to normal. Some people say not to change it, however other Comcast users have reported normal working better for them. Normally when I fire up a game and ps4 party chat within a min it drops. I...
  2. V

    Internet drops only when gaming.

    Yeah it's suppose to work, what im saying is when I view the modem logs they are empty. They're three log sections on the modem: system, event, and firewall. The only logs that populate are when I login and out. I called Comcast this afternoon and tier 2 support confirmed that their firmware...
  3. V

    Internet drops only when gaming.

    I can't look at the cable modem logs because they are empty. When I googled this, it turns out other Comcast customers report the same issue of having empty modem logs
  4. V

    Internet drops only when gaming.

    Another thing people said to try was switching query frequency from aggressive to normal, however I remeber reading a merlin post where he says comcast users should stay with aggressive.
  5. V

    Internet drops only when gaming.

    I meant disable the dhcp on the cable modem.
  6. V

    Internet drops only when gaming.

    So according to other threads on these forums some people fixed their drops by disabling dhcp first and then enabling bridge mode. I guess it's worth trying, disabling bridge mode, disable dhcp, then enable bridge again.
  7. V

    Internet drops only when gaming.

    Yeah I too really wish I could see the cable modem logs. Turns out lots of Comcast customers are reporting this issue which kind of makes me think it's on purpose, I know I'm kinda wearing a tin foil hat. Yeah I'm not entirely sure either.
  8. V

    Internet drops only when gaming.

    Yeah I have had multiple issues with my connection spanning many months. Before this latest issue I was getting hundreds of disonnects a day that spanned seconds to many minutes. Had multiple techs come out and one tech replaced all the coax ends saying that was the culprit. I will admit the...
  9. V

    Internet drops only when gaming.

    Thats correct. Comcast rebooted the modem and then once the modem and my network came back up I loaded my game and then thats when the Router lost its connection; you can see from the router logs that the router regained the connection after about 20-30 seconds.
  10. V

    Internet drops only when gaming.

    So last night I contacted comcast because the logs are empty on the modem and I have been trying to get them to fix that, but it hasn't been happening. Anyways as usual they refreshed the signal to the modem and when the internet came back up as a test I fired up a game and thats when the...
  11. V

    Internet drops only when gaming.

    Here is router log; i removed ip's. I took two screen shots instead since i couldnt figure out how to submit them without triggering the site security. Based on these logs I'm assuming the issue still lies with comcast and or my cable modem since the log says ISP DHCP not working and the WAN is...
  12. V

    Internet drops only when gaming.

    My ISP: Comcast - speeds 250/15 Cable Modem Bridged Router: Asus RT-AC3100 During the process of troubleshooting I have done tons of research of possible culprits. I thought maybe it was DNS issue so I played around with using ISP DNS, Google DNS, and Cloudflare DNS. Issue still persisted...
See more
Top