Hey all--new here and this forum seems like a great resource. I can't find quite what I'm looking for so hopefully somebody can help me out.
First off, comcast is my ISP and I'm using an Arris TM722G modem.
I've had this issue with 2 separate AC1900 (Tmobile rebrand) routers and also with the AC3200 that I just bought today. Basically the router "loses" its WAN connection. I can still connect devices to it, but there's no internet connection. In all cases, my laptop ethernet works just fine when I plug into the cable modem directly. My first AC1900 worked fine for a year until it crapped out (or so I thought). My 2nd copy only worked for 2 months before it started showing the same symptoms. I finally decided to buy an AC3200 and it had the same exact problem within half an hour of plugging it in.
The symptoms:
Edit: last night I plugged in my AC1900 and it worked normally. Still no idea what's going on.
First off, comcast is my ISP and I'm using an Arris TM722G modem.
I've had this issue with 2 separate AC1900 (Tmobile rebrand) routers and also with the AC3200 that I just bought today. Basically the router "loses" its WAN connection. I can still connect devices to it, but there's no internet connection. In all cases, my laptop ethernet works just fine when I plug into the cable modem directly. My first AC1900 worked fine for a year until it crapped out (or so I thought). My 2nd copy only worked for 2 months before it started showing the same symptoms. I finally decided to buy an AC3200 and it had the same exact problem within half an hour of plugging it in.
The symptoms:
- In the network map section, sometimes I see a real WAN IP address. Other times, I see "your internet provider's DHCP connection is not working" or something to that effect.
- Internet connection type detection doesn't work
- Network Tools -> ping/traceroute don't work. Nothing at all is displayed in the text box
Edit: last night I plugged in my AC1900 and it worked normally. Still no idea what's going on.
Last edited: