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Asus Router iOS App Issue

Discussion in 'ASUS Wireless' started by kage, May 24, 2020.

  1. kage

    kage New Around Here

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    May 4, 2020
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    Last week I received my Asus RT-AX58U from Best Buy. Currently it has the lasted official Asus firmware. I have the Asus Router App on my iPhone 7 Plus. When I removed wireless clients through the Asus web ui and rebooted the router, the Asus router app shows the wireless clients as not connected and its not removed. There is no way to remove the non-connected wireless clients from the iOS app. The only workaround is to reset the router back to factory defaults and start up fresh. Is this a known issue with the iOS app?
     
    Last edited: May 24, 2020
  2. Wolfen

    Wolfen Occasional Visitor

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    Apr 3, 2020
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    Use the web GUI. Go to lan then dhcp server click on the client drop down list and remove from there. I could not find a way to remove them from the iOS app either.
     
    TBONE204 and royarcher like this.
  3. lollypop

    lollypop New Around Here

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    I did exactly the same by going to dhcp and removing the devices from the list. Then i went to dhcp leases in system log and pressed refresh and then rebooted the router. Those offline devices which i no longer use, disappeared fro the ios app. Try it and see if it works?
    p.s. those devices were connected to my router using guest network. I am not sure if that would make any difference.. but even though i disabled the guest network, the devices were still showing in the offline list in dhcp server.
     
  4. bbunge

    bbunge Very Senior Member

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    In the iOS and Android Asus Router app under Devices, after the online clients there is a Clear All link. This does clear all the off line clients from the app and the router GUI (Lan - DHCP Server Client name, dropdown, under Manually Assign...
     
  5. lollypop

    lollypop New Around Here

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    I do not have clear all link on my app and it is the latest version of app. See my screenshot and could you share a screenshot of showing that clear all button/link please?
     

    Attached Files:

    Wolfen likes this.
  6. Wolfen

    Wolfen Occasional Visitor

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    I have no clear all link on my iOS app either.
     
  7. bbunge

    bbunge Very Senior Member

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    asus_app.jpg App version 1.0.0.5.51
     
  8. Marin

    Marin Very Senior Member

    Joined:
    Sep 15, 2015
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    967
    Not on mine either and I have the same version installed on my iPhone.


    Sent from my iPhone using Tapatalk
     
  9. bbunge

    bbunge Very Senior Member

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    Hmm... Just possible the AC86U is further down the development road than the AX versions.

    I am very thankful for the recommendation to get an AC86U rather than one of the AX versions.
     
  10. MarkyPancake

    MarkyPancake Senior Member

    Joined:
    Dec 17, 2013
    Messages:
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    It might not just be app version dependant, but router firmware version as well. For example, this line is in the latest Asus firmware release notes:

     
  11. lollypop

    lollypop New Around Here

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    Asus has released a new firmware for rt-ax58u today, and after updating the router, i can confirm that i do have "clear all" option in ios app.