1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice

Welcome To SNBForums

SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers, network storage and the ins and outs of building and maintaining a small network.

If you'd like to post a question, simply register and have at it!

While you're at it, please check out SmallNetBuilder for product reviews and our famous Router Charts, Ranker and plenty more!

asus RT-AC86U Wan port problem

Discussion in 'ASUS AC Routers & Adapters' started by willkho, Mar 21, 2019.

  1. willkho

    willkho New Around Here

    Joined:
    Aug 29, 2018
    Messages:
    3
    Hi all,

    I purchased an asus RT-AC86U few month ago.
    Everything worked fine until suddenly the WAN/internet turned red.

    Claimed the warranty, Sent it to repair. However, the repair centre said mine is not covered by Australia's warranty. They said mine is not Australia's series/model.

    Really upset, spent $25 to get it shipped and got rejected. On the phone they said it's covered.

    Anyway, I'm thinking to open it up and replace the wan port myself.
    Not sure it's a good idea.

    I've done the factory reset, flash with the latest firmware but still couldn't work.

    It's not the internet problem because i have another RT-AC86U and it has no probs.

    Wondering if anyone got an idea how to replace the port?

    Thanks
     
  2. L&LD

    L&LD Part of the Furniture

    Joined:
    Dec 9, 2013
    Messages:
    8,596
    You flashed first, then did a factory reset, correct? Then you configured the router to secure it and connect to your ISP without using a backup config file, right?

    See my signature for links to properly reset the router.

    I assume you tried different Ethernet cables on that WAN port? Try from a very different model/manufacturer, it may help.

    Also, I wouldn't open up the unit. Can you use a LAN port as the WAN port and add an inexpensive switch, if needed?
     
  3. ColinTaylor

    ColinTaylor Part of the Furniture

    Joined:
    Mar 31, 2014
    Messages:
    8,104
    Location:
    UK
    If you think the WAN socket is physically broken it would be possible to replace it if you're skilled in (de)soldering small components. If you're not then you'd probably cause more damage than you might fix.

    Before you go down that route just reconfigure one of the LAN ports as the WAN as @L&LD suggested. See image below:
    Untitled.png
     
    L&LD likes this.