ASUS RT-AX88U Pro Unable to enter GUI in Win 10

[portnoy58]

Hello everyone fresh from setting up mesh I cannot access the router GUI using a Dell XPS (13 9370) notebook running Win 10 (build 19045.5247). I can access it using a Samsung Tablet but not Windows which means I cannot for instance install the EZ Print file for setting up a network printer. I would welcome a solution if anyone can assist. Many thanks

 

[bennor]

Is the Del notebook directly connected, either by ethernet or by WiFi (not Guest WiFi) to the main router? Or is it connected to an AiMesh node? Connect direct to main router and not through a node as a troubleshooting step.
Just to confirm, the RT-AX88U Pro is the main router and not a AiMesh note, correct?
Are you using an IP address to access the RT-AX88U Pro? If so double check that the IP address is correct. Check that the Dell laptop is using the RT-AX88U Pro as it's default gateway in the Dell's OS settings.
Temporarily disable any third party security/firewall software and or browser plugins/extensions as a troubleshooting step incase that third party software is blocking access to the Asus router.

 

[portnoy58]

Thanks again for assisting. I am a complete novice in these matters so bear with mes GUI. I am trying to access the GUI via asusrouters.com as opposed to an IP address. I ran the cmd ipconfig and it generated this result which I am not able to evaluate. It might assist.

 

[bennor]

Thanks again for assisting. I am a complete novice in these matters so bear with mes GUI. I am trying to access the GUI via asusrouters.com as opposed to an IP address. I ran the cmd ipconfig and it generated this result which I am not able to evaluate. It might assist.

Use the default gateway IP address in your screen shot as the IP address to access the router in your web browser: http://192.168.50.1

 

[portnoy58]

Use the default gateway IP address in your screen shot as the IP address to access the router in your web browser: http://192.168.50.1

Thanks ... this is what I get when I use this gateway address:

 

[dave14305]

this is what I get when I use this gateway address:

Are you also typing the http:// part to ensure it does not try https automatically?

 

[portnoy58]

Are you also typing the http:// part to ensure it does not try https automatically?

Yes Dave I am typing in http// .....

 

[Mogsy]

Just checking, if it is the alternative port 8080
http://192.168.50.1:8080

 

[bbunge]

If you are using Edge for a web browser try Firefox instead. You will have to download and install Firefox...a much better browser than Edge!

I believe Edge has a setting that will block un-encrypted web sites.

Another thing... if you load the Asus router app on your tablet you can manage most of the router settings. Including turning on https which may allow Edge to connect. Do not enable remote access! It is a security risk.

 

[portnoy58]

Just checking, if it is the alternative port 8080
http://192.168.50.1:8080

Thanks Mogssy sadly no same old same old

If you are using Edge for a web browser try Firefox instead. You will have to download and install Firefox...a much better browser than Edge!

I believe Edge has a setting that will block un-encrypted web sites.

Another thing... if you load the Asus router app on your tablet you can manage most of the router settings. Including turning on https which may allow Edge to connect. Do not enable remote access! It is a security risk.

thanks bbunge ... i using chrome but I think I'll do a clean reset, and as you suggest install and use firefox.

 

[portnoy58]

If you are using Edge for a web browser try Firefox instead. You will have to download and install Firefox...a much better browser than Edge!

I believe Edge has a setting that will block un-encrypted web sites.

Another thing... if you load the Asus router app on your tablet you can manage most of the router settings. Including turning on https which may allow Edge to connect. Do not enable remote access! It is a security risk.

thanks for the suggestion especially on Forefox; a quick search indicated you cannot execute exe. files on it so not what I want right now. Too bad. A reset looms!

 

[OzarkEdge]

thanks for the suggestion especially on Forefox; a quick search indicated you cannot execute exe. files on it so not what I want right now. Too bad. A reset looms!

You don't need to change browsers to access the router webUI. I use Edge all of the time to manage equipment. There is some other issue on your end that needs adjusting.

OE

 

[CaptainSTX]

You don't need to change browsers to access the router webUI. I use Edge all of the time to manage equipment. There is some other issue on your end that needs adjusting.

OE

Same here, I use Edge and it isn't a problem for me.

 

[gp-se]

I use macOS and had the same issue when using Edge\Chrome. I realize you're using Windows, but perhaps there is a setting like on macOS to allow access.

Redirecting

Here is another solution you could try:

Redirecting

If that doesn't work then try Firefox as @bbunge suggested.

 

[OzarkEdge]

I use macOS and had the same issue when using Edge\Chrome. I realize you're using Windows, but perhaps there is a setting like on macOS to allow access.

Redirecting

Here is another solution you could try:

Redirecting

Apple hobbles third-party browsers by default... why am I not surprised.

OE

 

[Listedguru2]

Hello everyone fresh from setting up mesh I cannot access the router GUI using a Dell XPS (13 9370) notebook running Win 10 (build 19045.5247). I can access it using a Samsung Tablet but not Windows which means I cannot for instance install the EZ Print file for setting up a network printer. I would welcome a solution if anyone can assist. Many thanks

Unfortunately I can't help with your issue but I'm wondering how the AX88U Pro is working out for you overall? I'm thinking about buying one to replace my aging Netgear AC2100 router. From the research I've done it seems like the AX88U Pro is one of the best Wifi 6 routers on the market today?

 

[bbunge]

Apple hobbles third-party browsers by default... why am I not surprised.

OE

Nope. FIREFOX on OSX works just fine. OSX 15.2 in fact. No hobbles at all...

 

[OzarkEdge]

Nope. FIREFOX on OSX works just fine. OSX 15.2 in fact. No hobbles at all...

I don't think Apple has a competitive care in the world about Firefox.

OE

 

[sfx2000]

Apple hobbles third-party browsers by default... why am I not surprised.

Erm, no... not on the Mac

Can't say much about Edge, but Chrome and Firefox run just fine...

On Win - I don't use Edge over there, might be ok since it's based on Chrome, but if one is using Chrome on Mac/Linux, make sense to keep it on one page for Windows.

 

[sfx2000]

I don't think Apple has a competitive care in the world about Firefox.

They probably do - as every iPhone and iPad runs Safari out of the box - and with EU and others going after big tech companies now days - having a viable option that is outside of Google, Microsoft, Apple is a _good_ thing...