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Asus VG287Q White Screen only after just 9 months

Discussion in 'Other Discussions' started by Pankh, Feb 11, 2019.

  1. Pankh

    Pankh New Around Here

    Joined:
    Feb 11, 2019
    Messages:
    2
    Hey all! Hopefully someone can help me out with this!

    I received a Desktop and monitor for college graduation in May last year. The monitor I got was an Asus VG287Q, 27 inch. It has been the best piece of tech I have ever had. I have never had a single issue with it. Well today, the screen randomly turned white and now won't do anything else.

    I have tried doing a few things to fix it including:

    Turning it off and on again

    Reconnecting my PC/other devices
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    Changed out my HDMI cables and my Display Port cables

    Altered various screen settings on my PC

    Plugging in various caming consoles

    I have done all I can think of to get the monitor back to life but nothing has worked. I can't see the monitor settings because the screen is fully white as well. I have my PC currently plugged into my TV as it was my only other option with no issues there.

    Does anyone have any ideas on how I can fix this? Is my monitor actually safe to plugin or is it a fire hazard now? I have attempted to contact Asus support but cannot because no one is in the office today. Replacing the monitor at this time isn't monetarily viable for me. Really bummed that an amazing, $300 monitor is just a paperweight right now, but if anyone has any advice or recommendations, I would truly appreciate it.
     
    Last edited: Feb 12, 2019
  2. L&LD

    L&LD Part of the Furniture

    Joined:
    Dec 9, 2013
    Messages:
    9,602
  3. OzarkEdge

    OzarkEdge Very Senior Member

    Joined:
    Feb 14, 2018
    Messages:
    1,326
    Location:
    USA
    Since the monitor menu/settings are affected, I would conclude that the monitor has failed. So, call ASUS for warranty service.

    OE