AX11000 WAN Light RED

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zoulas

Occasional Visitor
This seems to have just started happening. The WAN light turns RED but there is no loss in connectivity. The WEB UI also shows WAN disconnected. The log has no entries in it. I did a ping -t from the router and no packets were dropped when the light was RED. When it turns RED it stays red for several minutes at a time.

Any thoughts?
 

TNTRMSKD

New Around Here
I just noticed my AX11000 was doing this in the last week or two. Because connectivity isn't affected I didn't look into it until now and your thread popped up on a Google search. As far as I can tell it's only cosmetic, the red light and 'not connected' status in the router setup are just annoying to look at but nothing else. What modem and ISP are you using it with?

I'm on Optimum gig speed with a Netgear CM1000v2. Both router and cable modem are only a month or so old.
 

TNTRMSKD

New Around Here
There doesn't seem to be a lot of information about this online, so either people aren't noticing or the common link for us is Optimum? Most of the threads I've read where people are getting the red wan light involve actually losing connectivity and don't apply to our situation.
 

mohsha

Occasional Visitor
There doesn't seem to be a lot of information about this online, so either people aren't noticing or the common link for us is Optimum? Most of the threads I've read where people are getting the red wan light involve actually losing connectivity and don't apply to our situation.
I was having the same issue 2 days ago with GT-AX11000, which I was planning to sell anyways. I opened the brand new AX86U and same issue. I am with optimum and I was losing internet when the light was red. It was only for few seconds though. I setup dual WAN with a Hotspot and would see WAN disconnect and connect entries at the same time. Called Optimum and they said everything looks good on their end.

I then connected my old AC68U and no issues with that, so I am still not 100% sure if it is router issue, may be some kind of handshake was failing between modem and router. GT-AX11000 was on latest Beta firmware and AX86U was having issues with both official and Merlin Beta4.

I cancelled Optimum cable connection last night and waiting for Fiber install scheduled for Tuesday.
 

zoulas

Occasional Visitor
I think its Optimum. Optimum has become the absolute worst cable company now that Alice took them over. Bunch of clowns.
 

TNTRMSKD

New Around Here
I think its Optimum. Optimum has become the absolute worst cable company now that Alice took them over. Bunch of clowns.
It would seem the common link between us is Optimum and gig speed, but the 3 of us is hardly a big enough sample size. I never had this issue on my old AC68U (like the other poster), but that router was connected to an old Surfboard modem. I was also only on a 200M plan when using the 68U.
 

zoulas

Occasional Visitor
Does anyone know which modem with work with GIG Optimum (COAX not Fiber?) I am paying $15/month for this garbage. I also need to keep my land line which is coming off my modem.
 

mohsha

Occasional Visitor
Does anyone know which modem with work with GIG Optimum (COAX not Fiber?) I am paying $15/month for this garbage. I also need to keep my land line which is coming off my modem.
I would call optimum and check if you get your own modem just from internet and use their modem for voice, do you have still have to pay modem rental? If no rental is needed for using theirs for voice, I will go with 1Gig modem like CM1000 or CM1100 and save some cost on your purchase.
 

zoulas

Occasional Visitor
When Optimum was owned by the Dolan family it was a respectable company. When you would call them, you would talk to highly trained technicians and engineers. Today when you call, its just a call center somewhere in a third world country. They only training they have is how to upgrade your service. Its real sad.
 

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