Can’t see WiFi address

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DonnyB

Occasional Visitor
I am visiting family out of state. I have the sSid and password and I am able to log on to their WiFi network using my iPad and cell phone. However, on my pc, I am not able to see the WiFi network. I even set up a new network using the ssid and passwordbut still can’t see the network in the list of available networks. Any idea what I am doing wrong?
btw, I am able to see all the neighbors networks, just not this one.
 
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ColinTaylor

Part of the Furniture
Although unlikely it's possible the SSID is on a band or channel that your PC's network adapter doesn't support.

Looking at the WiFi details on your iPad and phone what band (2.4 or 5) and channel are you connected to?
 

ColinTaylor

Part of the Furniture
You could download one of the free WiFi analyser apps for your phone. That would show you the channels of all the access points in the area. If the access point is operating on channels 12 or 13 that would be a problem because those channels are not allowed in the US.

Do you know the make and model of your PC's WiFi adapter? Is it very old?
 

Tech9

Very Senior Member
Any chance someone told this laptop to use exclusively 5GHz band or 802.11ac? This is how some people fight SmartConnect decisions.
 

DonnyB

Occasional Visitor
I use 2.4 at home; so I know that works.
Wifi is on channel 11. It is a strong signal, but there are several others in the area using channel 11.
 

ColinTaylor

Part of the Furniture
The only thing that comes to mind is the possibility that the access point is configured for 802.11n only and your network adapter is 802.11g. But even then you should still be able to see the SSID even if you can't connect to it. Strange.
 

DonnyB

Occasional Visitor
Is there an app (that works on iPad) that will tell what that is? 802.11n, g, or a.
Its a new house so is probably new technology. Laptop is about 4 years old.
 

EmeraldDeer

Very Senior Member
Is there an app (that works on iPad) that will tell what that is? 802.11n, g, or a.
Its a new house so is probably new technology. Laptop is about 4 years old.
iOS apps are limited in what they can do regarding WiFi by Apple so there are no informative apps. I have not had an Android for years so I don't know there. By far the most informative free application is WinFi Lite which runs on Windows, availabe at https://www.helge-keck.com/
But maybe WinFi Lite won't see the SSID for the same reason that Windows is not seeing it. On the other hand, my PC has a WiFi card which only supports up to 802.11n, yet I see SSID's running 802.11ac and 802.11ax. If it does work, check whether it using 20 or 40 MHz of bandwidth as well as 802.11b, g, n or ax.
 
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DonnyB

Occasional Visitor
EDeer, you are correct. WinFi is a really good program, however it did not see the ssid I was looking for. I got the Mac addy from My phone, so I knew which one was the one I was looking for.
WinFi also listed the hidden ones, but none matched the mac addy or channel.
I still hate this iPad, but am getting used to it. Sighhh
 

degrub

Very Senior Member
Is the AP mac address available under IOS settings or do you find it somewhere else on the phone ?
All i see in my phone is the mac address (real or random IOS 14) of my phone under wifi information.
 

DonnyB

Occasional Visitor
I have an android phone and an iPad. I am using both to try and solve this. I have WiFi analyzer app on my phone that I used to get the Mac addy.
I downloaded WinFi software to my phone and copied it to my Win10 laptop, and ran it there (on my laptop).
The strange thing is that my laptop and any software on it does not see the one sSid, but does see all the others in the neighborhood. We have a few other devices here and they all see the one ssid that my laptop does not see.
 

degrub

Very Senior Member
Have you visited before and had wifi access across this equipment combination ?

What are the hardware specs on your laptop wifi adapter ?
Win 10 home or pro ?

Have they changed anything since last visit ?
Have you ?

It is as if there is a protocol mismatch so your wireless cannot even handshake with the AP. Or either the AP or your laptop is blocking the other.
Can they show you the AP configuration pages ? the AP MAC addresses are sometimes on a label on the AP at least with consumer gear.
 

DonnyB

Occasional Visitor
The owner is my son in law. He just moved in and I have never been here before. We are here taking care of our grandkids while he is on biz trip. We are on excellent terms since we lost our daughter to cancer.
My laptop uses Win 10 home.
Is it possible to get WiFi radio info with no access to internet?
 

Tech9

Very Senior Member
I would also try to reset, re-install or upgrade the wireless adapter drivers on this laptop.
 

degrub

Very Senior Member
The owner is my son in law. He just moved in and I have never been here before. We are here taking care of our grandkids while he is on biz trip. We are on excellent terms since we lost our daughter to cancer.
My laptop uses Win 10 home.
Is it possible to get WiFi radio info with no access to internet?
My condolences.

yes, it is possible to connect to a local network but not get out to the internet through a wireless access point or a wired ethernet connection if the router firewall is blocking the device or if the device has an incorrect tcp/ip address.

But your laptop has to connect to the correct AP first which i thought was the issue.
Is the laptop showing a connection to the local network but no connection to the internet on the network map ?
The laptop is set up to use DHCP and Auto to get an IP address, yes ?
 

DonnyB

Occasional Visitor
Laptop is set to dhcp, and I just updated the driver this morning.
It has not changed. That is, my laptop does not “see” the ssid in the list of available networks. WinFi does not see it either. My iPad and android does see it and both can connect.
I do see several other neighbors networks.
 
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