Help me troubleshoot an HP NIC

[politby]

I have an HP NC360T dual port network card that I recently got off of ebay. I have purchased a number of these cards before and never had a problem with any of them.

I was intending to use this particular card in a small ESXi system. After I installed the card and booted up ESXi I found the card was not recognized. Normally if you add a network card ESXi will recognize it without any extra steps assuming built-in drivers are available for the card. Which they are in this case.

Further testing revealed that no other operating system would recognize the card. I also ran Intel's DOS based diagnostic program which also did not see the card. Apparently it is not even visible on the PCIe bus.

Both activity/link LEDs are permanently lit green, regardless of whether a cable is plugged in or not. The link speed led is permanently off on both ports, also regardless of cable status.

I tested the card in 3 different slots on my motherboard, with the same result. Other cards work fine in the same slots.

I am pretty sure the card is broken, but before I go through the entire eBay returns routine I thought I would check here if anyone else has had this problem.

I don't think the link / activity LEDs should be lit unless there is an active cable connection. This probably indicates a problem with the card.

Do you agree?

 

[fistv]

I have an HP NC360T dual port network card that I recently got off of ebay. I have purchased a number of these cards before and never had a problem with any of them.

I was intending to use this particular card in a small ESXi system. After I installed the card and booted up ESXi I found the card was not recognized. Normally if you add a network card ESXi will recognize it without any extra steps assuming built-in drivers are available for the card. Which they are in this case.

Further testing revealed that no other operating system would recognize the card. I also ran Intel's DOS based diagnostic program which also did not see the card. Apparently it is not even visible on the PCIe bus.

Both activity/link LEDs are permanently lit green, regardless of whether a cable is plugged in or not. The link speed led is permanently off on both ports, also regardless of cable status.

I tested the card in 3 different slots on my motherboard, with the same result. Other cards work fine in the same slots.

I am pretty sure the card is broken, but before I go through the entire eBay returns routine I thought I would check here if anyone else has had this problem.

I don't think the link / activity LEDs should be lit unless there is an active cable connection. This probably indicates a problem with the card.

Do you agree?

Yes. Sounds like pull that nobody checked.

 

[TonyH]

Hi,
Is the cards 100% identical to the other working one? Same model no. and engineering no.?
Maybe a special case card with different firmware? Otherwise sounds like that one is a dud.

 

[Terry Kennedy]

Further testing revealed that no other operating system would recognize the card. I also ran Intel's DOS based diagnostic program which also did not see the card. Apparently it is not even visible on the PCIe bus.

Both activity/link LEDs are permanently lit green, regardless of whether a cable is plugged in or not. The link speed led is permanently off on both ports, also regardless of cable status.

Broken card. The controllers on modern Ethernet cards are usually complete system-on-a-chip designs. If anything goes wrong, it isn't recoverable without having access to the manufacturer's utilities and (sometimes) test equipment.

Given what these are selling for on eBay, hopefully the seller will just replace / refund without requiring the dud back.