Parallax Abstraction
Occasional Visitor
Hey all.
I have a client with an Asus router (can't remember off the top of my hand right now but it's either an RT-AC3200 or one close to that) that's having an odd issue. Two of their staff have Huawei phones (they bought them before talking to me or they wouldn't have them) and they've constantly been having issues joining the office wi-fi. When they first got them, the phones would see the wi-fi but refused to join it. After a firmware update to the router (it does use Asuswrt-Merlin, though I don't think that's releant here), they started working fine and did so for quite a while.
Yesterday, they wrote to me and said the Huawei phones just can't see the wi-fi at all. They both lost it at the same time and rebooting the router hasn't fixed it. I don't know if their phones took a software update but I'm guessing so since things just changed so suddenly. No other phones or wireless devices have issues, only these two Huawei phones.
Does anyone have an idea what this might be and if there's a setting or something else I can adjust for this? Thanks!
I have a client with an Asus router (can't remember off the top of my hand right now but it's either an RT-AC3200 or one close to that) that's having an odd issue. Two of their staff have Huawei phones (they bought them before talking to me or they wouldn't have them) and they've constantly been having issues joining the office wi-fi. When they first got them, the phones would see the wi-fi but refused to join it. After a firmware update to the router (it does use Asuswrt-Merlin, though I don't think that's releant here), they started working fine and did so for quite a while.
Yesterday, they wrote to me and said the Huawei phones just can't see the wi-fi at all. They both lost it at the same time and rebooting the router hasn't fixed it. I don't know if their phones took a software update but I'm guessing so since things just changed so suddenly. No other phones or wireless devices have issues, only these two Huawei phones.
Does anyone have an idea what this might be and if there's a setting or something else I can adjust for this? Thanks!