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Internet Status: Disconnected?

Discussion in 'Asuswrt-Merlin' started by scjr, Oct 20, 2019.

  1. scjr

    scjr Very Senior Member

    Joined:
    Nov 21, 2017
    Messages:
    616
    Location:
    "While I Breathe, I Hope"
    Just wondering if anyone has come across this issue.

    I’ve seen this message of Internet Status: Disconnected a couple times now under Network Map. When I get this message, there are no entries in my log. Shouldn’t there be some log entries, if the connection goes down or even entries showing the router trying to reconnect?

    I then reboot the modem and I’m connected again. I have a plain setup in Merlin, other than running DoT. Is there a setting I’m missing somewhere that could be causing this?

    Thank you.
     

    Attached Files:

  2. bbunge

    bbunge Very Senior Member

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    Pennsylvania USA
    Disable Network Monitoring. Both DNS Query and Ping.
     
    scjr likes this.
  3. scjr

    scjr Very Senior Member

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    Hi bbunge,

    Thanks for your reply. I’ve always had that setting disabled. Appreciate the tip.

    I should clarify the first post. When it shows disconnected, I have no access to the internet and nothing in the logs. The modem lights show it’s online. I gain access again by simply rebooting the modem.

    edit: going to try a reset.
     
    Last edited: Oct 20, 2019
  4. bbunge

    bbunge Very Senior Member

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    Hmm...
    Next try a new cable between the modem and router. Try a different DHCP query frequency
     
    scjr likes this.
  5. scjr

    scjr Very Senior Member

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    Thanks. I reset to default for now and will monitor it. If it should happen again, will try your recommendations.
     
  6. Greg72

    Greg72 Regular Contributor

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    Sep 24, 2019
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    Location:
    Central Illinois
    I had it happen last night and had to disconnect/disable Internet on the WAN then reenable to get mine working. It was a glitch and no telling why.
     
  7. Greg72

    Greg72 Regular Contributor

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    Central Illinois
    It was a glitch and no need to have everyone swap out the cables, etc between modem to router. I just disabled WAN and then reeneabled after a reboot and everything went back to normal.
     
  8. Kal1975

    Kal1975 Occasional Visitor

    Joined:
    Aug 6, 2017
    Messages:
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    I've been having this problem off and on for a while now. I think I've finally figured it out. I think it's associated with DNS resolution.

    I had been turning WAN off and then back on and if that didn't work rebooting the router and lastly the modem.

    In the log, I've seen messages about the WAN going down and then back up and other odd messages.

    This last time I noticed that even though the router showed disconnected, my VOIP adapter was still working and connected to the internet. I'm thinking that the adapter had the IP address cached.

    Also, even though the GUI showed disconnected, the WAN information showed an IP address.

    In any case, I noticed there were DNS messages so I decided to remove Stubby, which I was using, and used specific IP addresses. Seems to be working so far.

    Now I've got to figure out what the proper setting for DNS should be when using an OpenVPN client and see what other settings to modify. I'd like to use Stubby again but I'm not sure why it's not working.

    These are just my observations and what I think is happening. Any comments or suggestions are welcome.

    Will update if I get more observations and/or info.
     
  9. SanPe

    SanPe Occasional Visitor

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    Location:
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    Just to say I too have this issue for like a 2 or 3 weeks.

    I deactivated DoT and it seems like it fixed the problem. DoT was activated for months before that, with no issues.

    I'm a bit sad to have to deactivate DoT to have internet :(
     
    Gar likes this.
  10. scjr

    scjr Very Senior Member

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    Just a small update.

    After performing a factory default reset and manually entering my settings, it’s been 3 days with no issues. I hadn’t done a factory reset in several versions of firmware, so maybe it was time. If it happens again, I’ll update the thread.

    Thanks to everyone for your help and tips. :)
     
  11. SanPe

    SanPe Occasional Visitor

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    I did a factory reset as well. It was working great for a week. But now it's disconnecting every now and then...

    I don't understand what's happening.
     
  12. dvohwinkel

    dvohwinkel Regular Contributor

    Joined:
    Feb 19, 2016
    Messages:
    189
    I've have the same issue but never been able to track it down.. I made a script that tries "firewall restart" and if that fails then a reboot. It just masks the issue. This is a sampling of how often it happens to me.. @RMerlin if you want anything collected when the issue happens let me know and I can add it to my script.


    Thu Oct 3 15:30:50 DST 2019 Google not pingable, restarting firewall
    Sun Oct 6 01:25:51 DST 2019 Google not pingable, restarting firewall
    Mon Oct 7 01:25:50 DST 2019 Google not pingable, restarting firewall
    Wed Oct 9 23:35:51 DST 2019 Google not pingable, restarting firewall
    Thu Oct 10 13:50:51 DST 2019 Google not pingable, restarting firewall
    Fri Oct 11 00:10:41 DST 2019 Google not pingable, restarting firewall
    Fri Oct 18 13:15:53 EST 2019 Google not pingable, restarting firewall
    Sat Oct 19 14:20:51 EST 2019 Google not pingable, restarting firewall
    Sat Oct 19 14:45:50 EST 2019 Google not pingable, restarting firewall
    Wed Oct 23 01:25:51 EST 2019 Google not pingable, restarting firewall
    Sun Oct 27 03:10:50 EST 2019 Google not pingable, restarting firewall
    Wed Oct 30 03:10:50 EST 2019 Google not pingable, restarting firewall
    Wed Oct 30 07:05:50 EST 2019 Google not pingable, restarting firewall
    Thu Oct 31 03:10:50 EST 2019 Google not pingable, restarting firewall
    Fri Nov 1 03:10:51 EST 2019 Google not pingable, restarting firewall
    Fri Nov 1 04:55:50 EST 2019 Google not pingable, restarting firewall
    Fri Nov 1 04:57:12 EST 2019 Google still not pingable after firewall restart, rebooting
    Fri Nov 1 05:05:51 EST 2019 Google not pingable, restarting firewall
    Wed Nov 6 14:00:50 EST 2019 Google not pingable, restarting firewall
    Sun Nov 10 12:10:50 EST 2019 Google not pingable, restarting firewall