I always loved Logitech stuff, especially their wireless trackballs, but despise their hub/link to cloud silliness. Had many former clients who loved their hubs/links, at least until they had to RMA them because of Logitech's cloud-fail. The hub/link has always overpriced for the convenience it brought. If you have any problems with Logitechs' database, you find yourself in a long line of unhappy people. We bought a 650 remote, set it up painlessly after linking to their database which was easy at the time. Today it's still a killer remote, and so much better than the crapware provided with new TVs. A year later the remote is marked as discontinued, but it's selling new for $40. That's a good buy, until you find you can't link/access the Logitech cloud. When Logitech pulls the plug and breaks your access, all you have is an expensive, pretty memory of a paper weights.
We tried to add a file player to our Logitech remote this year and ran into their cloud-brick-wall. Logitech had mysteriously borked all access to our cloud account. The remote recognized that it was already authorized could 'see' it should update, but the cloud was never to allow me to sign in to actually start the update. Logitechs' boilerplate reply was that we "must have forgotten our password/there was no such account on their servers" etc/yada-yada. Sorry dudes, but it was none of the above. I have to copy/paste all of our long ID and passwords into the corrent fields, with my Logitech trackball but Logitech's cloud won't acknowledge them any more. The remote somehow linked up by itself and downloaded the update we needed; it just worked even though Logitech set it up to fail, so yea! At that point I began research into this problem. To my surprise, I found many former Logitech fans screaming obsenities in caps on forums, regarding their formerly beloved links/hubs/remotes regarding Logitechs now worthless-whizbang cloud linkup.
I decided to write a letter to the head of the customer support division as a last resort, since spending 2 hours on hold to their answering machine wasn't going to happen twice. The gent actually wrote back, apologizing for any inconvenience. Then he suggested we should consider buying a new remote; if we signed up for a new account on their new, improved cloud database, that would probably solve the linkage problem. Nothing is wrong with our remote, it just needed to be allowed to add another device. Oh Yeah, Sure, Youbetcha Mr. Logitech, I'll just throw my working remote and more money into your hoppers to make you happy. We were tempted to buy into the hub/link scheme when it was reduced a few months ago. What fun, wasted time and money that would've been. No more Logitech cloud nonsense.
A somewhat crude analogy: "here sheep, nice sheep, come through the gate, look up at the nice fluffy Clouds, disregard that man behind the gate holding a large, heavy Hammer, thataboy, TWHACK; Next!" Ever since the corporate powers that be decided our future would forever be beholden to their cloud, they live to entice more of we sheep to buy into it, while they grin all the way to the bank. Meanwhile, good, long-time loyal customers cry in online forums when their beloved gadgets fail to phone home, since Logitech holds that magic key, which is broken. Didn't intend to stray on a slighty mild rant, but lashing with 40 noodles is too good for 'em; Shame, Logitech.