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Network Diagnostics on the app failing

Discussion in 'ASUS Wireless' started by Raoul, Jan 22, 2019.

  1. Raoul

    Raoul Occasional Visitor

    Oct 28, 2018
    I have a ASUS RT-AC86U with Merlig installed on it.
    I am using the ASUS app from my hone to handle it - and its working but....
    When I go to "Network Diagnostics" and I do a scan I pass the first part "Your device" with a "V" but get an "X" on the second check "Asus router". (see attached picture)
    It does not continue to the next 2 checks

    I get a message: "Please ensure that your ASUS router is turned on and your device is connected to the correct Wi-Fi network."

    I have a second question that might relate to this issue:
    I have a schedule set up to limit my children to use the internet at certain hours. Some times I want to block / allow the internet not according to schedule.
    On the App , I go to family and then press the Pause button near the child's name and I get this message:
    "Broken Network will clear all schedule block settings. Do you want to continue?"

    I do not want to delete the schedule - is this possible? does this relate to the original issue?