Razer Sila use app in phone

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Occasional Visitor
tryed in razer forum nobody has answer me there yet.
Buyed an Razer Sila.
verything works great have no problem but when try connect from my android phone.
found these on razer site:
Why is the Razer Sila app unable to access the Razer Sila router?
This is due to the communication between the Razer Sila and the Razer cloud server is not working properly. The app may show that the Razer Sila router is offline, even though the THS logo is either blinking blue or green and is functional without any issues. Under normal conditions, the Razer Sila will self-recover within one and a half hours. If the issue persists, turn off the Razer Sila and power it on again after 10 seconds.

has tryed but nothing happen.
Can connect router from my computer with no problem.
think is in app can update to new firmware.
Is there some have an tip!!
Can tell have no problem with router speed is great, playing game have low latency too.
Have done an ticket on razer see if will answer me.
Will wait have time.
sorry for my english...

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