The latest firmware I have is: Firmware Version:
3.0.0.4.384_45149. It's the latest Asus official firmware. Is the RMerlin firmware more stable? I tried the WPS reset and I also did a hard reset by pushing that tiny button on the back. Still didn't fix it. It's as if the router just floods 1 device with full bandwidth and everyone else on the network suffers. Never had this issue with the previous firmware :S. Hmm....
I forgot to mention that you should power off the router for at least 30sec to 1 min with wps reset. dont just power off and on right away.
technically, reset with wps button is the same as factory reset the router via software page.
However, it has solved some weird issues that I had and persisted after multiple factory reset; high cpu usage, awkward signature version, ... etc.
So I simply suggest that lately.
merlin's firmware works better imo if you dont need ai-mesh
not just more stable, but also improvement for the router.
the latest 384.9 is based on 384.45149 as well.
you can check if the CPU usage is extremely high (I solved this case multiple time by wps reset, so that's only thing I can suggest)
or maybe some device is actually using up the bandwidth (I will be worried and try to find out what's going on if that's the case.)
also if you have usb drive or anything attached, make sure you remove those as well.
it sometimes will cause issue in between firmware update as well.
if nothing help, you can try roll back to earlier firmware to see if the issue still exist.
worst case, there is something wrong with the hardware and you will have to consider RMA.