RT AC86U 2.4ghz dead

[OBENZ]

It's not even 3 weeks old, Amazon is sending me a free replacement so I get to keep this one. Is this hardware fault on these series ? I read a lot of bad reviews mostly because of this

 

[OzarkEdge]

It's not even 3 weeks old, Amazon is sending me a free replacement so I get to keep this one. Is this hardware fault on these series ? I read a lot of bad reviews mostly because of this

I've setup six 86Us and have not seen it. I would take it in stride and enjoy the replacement. A hardware fault is not as bad as poor design... such as an $800 iPad Pro that comes bent out of the box or easily bends thereafter.

OE

 

[OBENZ]

I've setup six 86Us and have not seen it. I would take it in stride and enjoy the replacement. A hardware fault is not as bad as poor design... such as an $800 iPad Pro that comes bent out of the box or easily bends thereafter.

OE

Yea I know I just don't want to end up with another faulty unit seeing how many people experience this.crossing fingers

 

[lighting]

I had a 2.4GHz failure on an RT-AC86U, too. After a few months, unfortunately, so the Amazon return period was over, and I'm caught up in Asus SupportCenter's disfunction. If I'm lucky it will ultimately be resolved after about four weeks and $15 for return shipping, and 3-4 hours of my time. Most insane: every one of the 15 emails ASUS sent me after my initial call had a new and different case number!

You've got a nice free 5 GHz access point out of this!

 

[OzarkEdge]

Yea I know I just don't want to end up with another faulty unit seeing how many people experience this.crossing fingers

Keep in mind, ASUS did not intend to ship a 2.4 GHz fault... there's nothing in that for them. A supplier part or manufacturing process is likely at fault and now everyone downstream has to mop it up. How the end user manages a return or RMA can also ease the process. It helps to be helpful. Screaming about it and using the wrong channels the wrong way will only compound the problem. For example, if doing an RMA, use the recommended channel, get ONE case number, and stick it out to completion.

OE

 

[Klueless]

Two months in I had same problem. Reboots didn't help.

Now it's probably just dumb luck / coincidence but;

• Went to professional settings
  • Turned off radio
• Went back to professional settings
  • Turned on radio
• Rebooted

Two months later still working.

 

[OzarkEdge]

Two months in I had same problem. Reboots didn't help.

Now it's probably just dumb luck / coincidence but;

• Went to professional settings
  • Turned off radio
• Went back to professional settings
  • Turned on radio
• Rebooted

Two months later still working.

Good to know!

OE

 

[OBENZ]

Two months in I had same problem. Reboots didn't help.

Now it's probably just dumb luck / coincidence but;

• Went to professional settings
  • Turned off radio
• Went back to professional settings
  • Turned on radio
• Rebooted

Two months later still working.

Yea that's second method I tried but still no 2.4ghz. The led is on but control channel goes back to 0 every time

 

[OBENZ]

I had a 2.4GHz failure on an RT-AC86U, too. After a few months, unfortunately, so the Amazon return period was over, and I'm caught up in Asus SupportCenter's disfunction. If I'm lucky it will ultimately be resolved after about four weeks and $15 for return shipping, and 3-4 hours of my time. Most insane: every one of the 15 emails ASUS sent me after my initial call had a new and different case number!

You've got a nice free 5 GHz access point out of this!

Not complaining about the free replacement as I'm only using the 2.4ghz band for one device but paying 190usd for a router I'm expecting it to be fully working

 

[Klueless]

Yea that's second method I tried but still no 2.4ghz. The led is on but control channel goes back to 0 every time

Thanks, now I finally know, it was just a lucky coincidence : -)

 

[Dave Parker]

Bought mine used. It's pegging the meter on 2.4 and 5g bands on speedtest.net. In the recliner in another room through one wall about 25 feet from the router using my Samsung Galaxy tablet. A little better than my ac68u.

 

[Scott Hunter]

I had a 2.4GHz failure on an RT-AC86U, too. After a few months, unfortunately, so the Amazon return period was over, and I'm caught up in Asus SupportCenter's disfunction. If I'm lucky it will ultimately be resolved after about four weeks and $15 for return shipping, and 3-4 hours of my time. Most insane: every one of the 15 emails ASUS sent me after my initial call had a new and different case number!
..
You've got a nice free 5 GHz access point out of this!

$15 return.. that's weird.. I gotta pay to ship to them and they are shipping mine back. Just started claim last week

 

[OBENZ]

Wow, so if something goes bad with my Asus routers it would be heck of a problem for me then to rma it. I bought from Amazon and I live in Morocco so shipping back alone with dhl or the likes would cost me around 70usd...why dont they pay for shipping or send you a shipping label

 

[OzarkEdge]

Wow, so if something goes bad with my Asus routers it would be heck of a problem for me then to rma it. I bought from Amazon and I live in Morocco so shipping back alone with dhl or the likes would cost me around 70usd...why dont they pay for shipping or send you a shipping label

This may be why Amazon is not bothering to retrieve your defective router... it's not cost-effective to ship it from where you live.

OE