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RT AC86U 2.4ghz dead

Discussion in 'ASUS AC Routers & Adapters' started by OBENZ, Dec 21, 2018.

  1. OBENZ

    OBENZ Occasional Visitor

    Joined:
    Nov 22, 2018
    Messages:
    32
    It's not even 3 weeks old, Amazon is sending me a free replacement so I get to keep this one. Is this hardware fault on these series ? I read a lot of bad reviews mostly because of this
     
  2. OzarkEdge

    OzarkEdge Very Senior Member

    Joined:
    Feb 14, 2018
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    1,235
    Location:
    USA
    I've setup six 86Us and have not seen it. I would take it in stride and enjoy the replacement. A hardware fault is not as bad as poor design... such as an $800 iPad Pro that comes bent out of the box or easily bends thereafter.

    OE
     
  3. OBENZ

    OBENZ Occasional Visitor

    Joined:
    Nov 22, 2018
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    Yea I know I just don't want to end up with another faulty unit seeing how many people experience this.crossing fingers
     
  4. lighting

    lighting Regular Contributor

    Joined:
    Mar 21, 2014
    Messages:
    51
    I had a 2.4GHz failure on an RT-AC86U, too. After a few months, unfortunately, so the Amazon return period was over, and I'm caught up in Asus SupportCenter's disfunction. If I'm lucky it will ultimately be resolved after about four weeks and $15 for return shipping, and 3-4 hours of my time. Most insane: every one of the 15 emails ASUS sent me after my initial call had a new and different case number!

    You've got a nice free 5 GHz access point out of this!
     
  5. OzarkEdge

    OzarkEdge Very Senior Member

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    Keep in mind, ASUS did not intend to ship a 2.4 GHz fault... there's nothing in that for them. A supplier part or manufacturing process is likely at fault and now everyone downstream has to mop it up. How the end user manages a return or RMA can also ease the process. It helps to be helpful. Screaming about it and using the wrong channels the wrong way will only compound the problem. For example, if doing an RMA, use the recommended channel, get ONE case number, and stick it out to completion.

    OE
     
  6. Klueless

    Klueless Very Senior Member

    Joined:
    Jan 1, 2016
    Messages:
    594
    Location:
    Rochester, NY
    Two months in I had same problem. Reboots didn't help.

    Now it's probably just dumb luck / coincidence but;
    • Went to professional settings
      • Turned off radio
    • Went back to professional settings
      • Turned on radio
    • Rebooted
    Two months later still working.
     
  7. OzarkEdge

    OzarkEdge Very Senior Member

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    Good to know!

    OE
     
  8. OBENZ

    OBENZ Occasional Visitor

    Joined:
    Nov 22, 2018
    Messages:
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    Yea that's second method I tried but still no 2.4ghz. The led is on but control channel goes back to 0 every time
     
  9. OBENZ

    OBENZ Occasional Visitor

    Joined:
    Nov 22, 2018
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    32
    Not complaining about the free replacement as I'm only using the 2.4ghz band for one device but paying 190usd for a router I'm expecting it to be fully working :)
     
  10. Klueless

    Klueless Very Senior Member

    Joined:
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    Location:
    Rochester, NY
    Thanks, now I finally know, it was just a lucky coincidence : -)
     
  11. Dave Parker

    Dave Parker Senior Member

    Joined:
    Apr 22, 2015
    Messages:
    221
    Location:
    Marmaduke Ar.
    Bought mine used. It's pegging the meter on 2.4 and 5g bands on speedtest.net. In the recliner in another room through one wall about 25 feet from the router using my Samsung Galaxy tablet. A little better than my ac68u.
     
  12. Scott Hunter

    Scott Hunter Occasional Visitor

    Joined:
    Oct 14, 2018
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    $15 return.. that's weird.. I gotta pay to ship to them and they are shipping mine back. Just started claim last week
     
  13. OBENZ

    OBENZ Occasional Visitor

    Joined:
    Nov 22, 2018
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    Wow, so if something goes bad with my Asus routers it would be heck of a problem for me then to rma it. I bought from Amazon and I live in Morocco so shipping back alone with dhl or the likes would cost me around 70usd...why dont they pay for shipping or send you a shipping label
     
  14. OzarkEdge

    OzarkEdge Very Senior Member

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    This may be why Amazon is not bothering to retrieve your defective router... it's not cost-effective to ship it from where you live.

    OE