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RT-AX88U rebooting on its own

Discussion in 'ASUS AX Routers & Adapters' started by mteicher, Feb 13, 2020 at 6:40 PM.

  1. mteicher

    mteicher Regular Contributor

    Joined:
    Aug 30, 2014
    Messages:
    66
    RT-AX8U is brand new with latest ASUS firmware. Only changes to to both 2.4GHz and 5GHz configuration:
    MAC address filtering, accept
    AX disabled
    2 SSID, one for each channel
    WPA2 personal, AES

    I do not see anything in syslog indicating an issue.

    Along with the reboots so far once a day and not at the same time syslog is quite busy with logging Auth, Assoc, Deauth. Wish there was a way to change syslog log level.

    Insight, ideas are appreciated.

    Michael...

    2/14/2020 received replacement. Same hw ver a1.1 but built 2019 vs 2020. Upgraded to newest asus fw then did a hard reset. Keeping fingers crossed.

    2/15/2020: 26 hours and no reboot. knock on wood so not to jinks it.
     
    Last edited: Feb 15, 2020 at 7:38 PM
  2. RMerlin

    RMerlin Super Moderator

    Joined:
    Apr 14, 2012
    Messages:
    32,075
    Location:
    Canada
    If it randomly reboots and it's a new device, then I would first try to plug it in a different power outlet (in case there is a problem with it). If it still happens, then I recommend having it exchanged.
     
  3. mteicher

    mteicher Regular Contributor

    Joined:
    Aug 30, 2014
    Messages:
    66
    Hello RMerlin,

    Its actually on the same surge protector as the replaced RT-AC87R. Its worth a shot tho and I appreciate your input.
    Anyways what I did was call who I bought it from, Amazon, who first asked me to make sure the ethernet cable to the cable modem is seated good and the cable is in good condition. I said its new Cat5e. At that he said "let me get Asus on a conference call". Talked to Asus who wanted me to go through their "fire drill" at which I said the router is just a few days old. I balked at going through their fire drill stating my case, look at syslog I sent and changes etc.. He agreed and said to return it. In short Amazon was very pleasing and I will get replacement tomorrow. I just dont look forward to manually inputting all my mac address. I believe some things like that should be accepted as a txt upload.

    Thank you...
     
    royarcher and L&LD like this.
  4. L&LD

    L&LD Part of the Furniture

    Joined:
    Dec 9, 2013
    Messages:
    10,855
  5. mteicher

    mteicher Regular Contributor

    Joined:
    Aug 30, 2014
    Messages:
    66
    L&LD likes this.