jmantn
Regular Contributor
I'm on charter 30MBdown and all digital and verified my internet is showing online and no outages in my area.
I have an Asus AC RT-87R and only had DHCP enabled and use charter's IPv6 along with Google's IPv6 DNS and have never run into the issue I'm about to describe.
Woke up this am and couldn't connect to the Internet via my iPhone 6 Plus on iOS 8.0.2 or iPad air running same iOS version. Every webpage loaded my router's admin page which is normal when Internet is down.
I log in and verified Internet was down and rebooted router. Router admin page then states my internet was back up yet every page load pulled up my router login. At that point I contacted charter and was assured it was an issue on my end and then I manually turned off router for a minute and turned back on.
Currently every page still loads the router login/admin page. I doubt this is malware as what's the point of loading my routers IP?
I have since turned on some of the security features in AiProtection such as malicious site blocking, vulnerability protection but nothing has fixed this.
I'd attach logs but unsure of what is even needed and I'm only able to get on here via my phone and LTE.
No changes were made to my router in quite a while except to update to 376.2769 and I've been running that since it was released via the official firmware thread.
NEVER ran into this before and any help is appreciated.
****UPDATE****
Went to DHCP query frequency under WAN and it was on Aggressive. I changed that to normal as I remember RMerlin saying it conflicts with some providers and I'm back on.
It's crazy as I never changed that setting on this router. This is a big if but I know charter was updating my area for all digital and the timeframe was the 19th of September. Wondering if that had something to do with it but that was weeks ago...
I have an Asus AC RT-87R and only had DHCP enabled and use charter's IPv6 along with Google's IPv6 DNS and have never run into the issue I'm about to describe.
Woke up this am and couldn't connect to the Internet via my iPhone 6 Plus on iOS 8.0.2 or iPad air running same iOS version. Every webpage loaded my router's admin page which is normal when Internet is down.
I log in and verified Internet was down and rebooted router. Router admin page then states my internet was back up yet every page load pulled up my router login. At that point I contacted charter and was assured it was an issue on my end and then I manually turned off router for a minute and turned back on.
Currently every page still loads the router login/admin page. I doubt this is malware as what's the point of loading my routers IP?
I have since turned on some of the security features in AiProtection such as malicious site blocking, vulnerability protection but nothing has fixed this.
I'd attach logs but unsure of what is even needed and I'm only able to get on here via my phone and LTE.
No changes were made to my router in quite a while except to update to 376.2769 and I've been running that since it was released via the official firmware thread.
NEVER ran into this before and any help is appreciated.
****UPDATE****
Went to DHCP query frequency under WAN and it was on Aggressive. I changed that to normal as I remember RMerlin saying it conflicts with some providers and I'm back on.
It's crazy as I never changed that setting on this router. This is a big if but I know charter was updating my area for all digital and the timeframe was the 19th of September. Wondering if that had something to do with it but that was weeks ago...
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