Trouble shooting to rule out router

[Greg72]

Read this. It explains about how it can be resolved and the causes. Yes, basically the whole “Plant is a cause and effect”. https://forums.cox.com/forum_home/i...3-and-t4-timeouts-from-an-ex-field-technician

 

[ScottW]

It might just of been a routine questionnaire that they were following which is more than likely but it doesn't hurt to ask and investigate.

Yes, part of the call center "script" -- designed to confuse the customer by pointing fingers everywhere except the ISP themselves.