warranty claim and working with Asus customer support (and having Merlin firmware installed)

derek87

Occasional Visitor
has anyone made a warranty claim with Asus before? have you received any objections from them because you are running Merlin firmware?

[edited to remove query already in main forum]
 
Last edited:

ColinTaylor

Part of the Furniture
Please don't create duplicate posts for the same issue - issue #2 is already being discussed here.
 

Begotten

Occasional Visitor
Yes, I made an RMA last september running the Merlin firmware without any problem at all.
 

RMerlin

Asuswrt-Merlin dev
Running my firmware is not a problem for warranty. However, troubleshooting with their tech support should always be done with the STOCK firmware.
 

jerry6

Very Senior Member
never a problem returned 2 routers with merlin installed and they were replaced .
 

derek87

Occasional Visitor
Running my firmware is not a problem for warranty. However, troubleshooting with their tech support should always be done with the STOCK firmware.

thanks. good to know.

never a problem returned 2 routers with merlin installed and they were replaced .

thanks for the comforting experiences. (although its not comforting that you had to replace 2 routers. :p )
 

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