hi all, i crammed a lot in the subject line, but it's pretty descriptive.
i bought at an AC68U in July (i have a 4 year old one faithfully operating as a router) and set it up as an access point. it has worked flawlessly until a couple of weeks ago when it started misbehaving (running latest Merlin 384.19). here are the symptoms/behaviors that have become clearer upon repeated occurrences:
so my questions to you guys are:
- any ideas? to me, it seems that the 5ghz radio hardware is somehow failing.
- any way to escalate things with Asus' very unhelpful customer service?
thanks!
i bought at an AC68U in July (i have a 4 year old one faithfully operating as a router) and set it up as an access point. it has worked flawlessly until a couple of weeks ago when it started misbehaving (running latest Merlin 384.19). here are the symptoms/behaviors that have become clearer upon repeated occurrences:
- the 5ghz radio seems to lose connection to the main router/internet so any devices on this radio lose internet access.
- the 2.4ghz radio seems fine : devices remain attached to the internet
- wired devices attached to the AP are also fine and can see the internet
- turning the radio on and off doesn't fix the problem.
- rebooting the AP fixes the problem, but it reoccurs 24-48 hours later
- nothing obvious shows up in the syslog
- i've reset the unit to factory defaults and reset things up (nothing fancy since it's an access point) and that hasn't helped.
so my questions to you guys are:
- any ideas? to me, it seems that the 5ghz radio hardware is somehow failing.
- any way to escalate things with Asus' very unhelpful customer service?
thanks!
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