I can't figure out what else to do troubleshoot these issues. What would you recommend trying? (Description of the network layout is at bottom.)
On more than one occasion, I've had two separate issues both related to wireless connections that are manifested by our phones. With both issues, a test at my desktop (connected via Ethernet to AP2) shows that there is full internet availability with nominal speeds.
My home internet connection is via fiber rated 100Mbps which typically tests at 95+Mbps. From the gateway, there is CAT5 connected to a TP Link Archer C7 configured as a router in my shop. I have CAT5 cable from the shop to the house and to several rooms in the house. I have two other TP Link Archer C7 connected to the router via CAT5 and configured as access points. The router and two AP are configured identically regarding wireless; e.g., same SSIDs, etc. This combination gives me full coverage throughout my shop and my home. Our phones are both Samsung Android devices.
Thanks in advance.
On more than one occasion, I've had two separate issues both related to wireless connections that are manifested by our phones. With both issues, a test at my desktop (connected via Ethernet to AP2) shows that there is full internet availability with nominal speeds.
- Our phones, though showing connected to the network via WiFi, report that we've lost internet connection.
- I can turn off WiFi on a phone, move next to a different access point or to the router, turn on WiFI and reconnect, and show the same result. So, the phenomenon affects WiFi throughout the network and isn't likely a failure of the radios as it would have to be all three devices failing at the same time.
- WiFi radio strength is consistent with that shown during normal operation.
- On our phones, two specific apps (and always these two, unrelated apps, both at the same time) indicate they cannot access their server despite all other apps doing so successfully.
- The two specific apps -- "Wunderground" weather app and "Remember the Milk" task manager -- fail to access their servers, either taking an excessively long time or failing to connect at all.
- If I turn off WiFi, and go to only cellular data, I can access both of these apps without problem. That seems to eliminate any question about the sites/apps, themselves, and seems to point to something maybe related to routing?
- The phones show that internet is connected and general internet access appears fine; e.g., a web browser can successfully to go to any number of sites, including browsing to the related web apps for the two phone apps.
- I can successfully ping the base domains (wunderground.com and rememberthemilk.com) of the two apps and confirm no missing packets with reasonable ping times.
- All other apps sync fine during this event; e.g., Microsoft OneNote, ProtonMail mail app, RideWithGPS routing app, banking apps, etc., etc.
My home internet connection is via fiber rated 100Mbps which typically tests at 95+Mbps. From the gateway, there is CAT5 connected to a TP Link Archer C7 configured as a router in my shop. I have CAT5 cable from the shop to the house and to several rooms in the house. I have two other TP Link Archer C7 connected to the router via CAT5 and configured as access points. The router and two AP are configured identically regarding wireless; e.g., same SSIDs, etc. This combination gives me full coverage throughout my shop and my home. Our phones are both Samsung Android devices.
Thanks in advance.
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