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zywall l2tp drop after 10 minutes

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TheCondor

New Around Here
Hi, i've a problem with my zywall usg-20w and my l2tp/ipsec roadwarrior tunnel:
the tunnel build correctly from my iphone, win 10 notebook, win 7 notebook etc... and i can access the resources behind the tunnel
But all have this common problem: after 10 minutes the connection stuck for a second and our software running on the server close the session (of the program itself).
I tried to stay connected over rdp from my notebook to my server behind the tunnel, the connection stays up but freeze for some seconds (rpd rejoin itself the session).
If i disable the firewall in the zywall the problem doesn't appear. The rules are the follow, the default + the ones indicated in the zyxel tutorial for let pass the l2tp traffic.
With firewall enabled (and the problem), in the log i cannot see any dropped packet coming or going to the vpn roadwarrior, i see a lot of packet deny but from other publig ip..
Any help is appreciated!
 

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I've heard Zyxel support is quite awesome. Give them a call and see if they can tell you how to solve the issue. And post back here with your experience as I've thought about the usg series for a while now.
 

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