A wireless camera keeps dropping from my network

[carlos_hensem]

I have reported the same problem to Asus Careline (wireless camera keep disconnected), and they replied with a workable solution. It works for my router. However, you have to try the given methods one by one until the error has stopped. Here is their reply:

Dear Carlos,


Thank you for contacting ASUS Mail Support. My name is XXXXXXX and it is my pleasure to assist you with your enquiry.


I am sorry to hear about the difficulties you are facing with your device. Pertaining to your issue, I may be able to assist you. Please refer to below troubleshooting methods.

Troubleshooting Method 1

i) Place the wireless router at the centre of the area for maximum wireless coverage for all network devices.
ii) Keep the router device away from metal obstructions and direct sunlight.
iii) Keep the router away from Wi-Fi devices with 802.11g or 20MHz only, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss.

Troubleshooting Method 2

i) Update the router to the latest version.
ii) Open the Router page > Administration > Firmware Upgrade > Check both options.
* For further assistance, you may refer to this link.

https://www.asus.com/MY/support/FAQ/1008000

Troubleshooting Method 3

i) Change the wireless mode to N only for the 2.4Ghz band.
ii) Go to Wireless > General > Band = 2.4GHz > Wireless Mode.

Troubleshooting Method 4

i) Change the control channel to less interference.
ii) Go to Wireless > General > Band (select 2.4GHz) > Control Channel.
*For 2.4Ghz, test with different control channels 1 - 11.
*For further assistance, you may refer to this link.

https://www.asus.com/MY/support/FAQ/1011432

Troubleshooting Method 5

i) Change channel bandwidth.
ii) Use 40Mhz for the 2.4Ghz band.
iii) Go to Wireless > General > Band = 2.4GHz/5Ghz > Channel bandwidth.
* For further assistance, you may refer to this link.

https://www.asus.com/MY/support/FAQ/1011431

Troubleshooting Method 6

i) Try to adjust the direction of the router's antennas. *For further assistance, you may refer to this link.

https://www.asus.com/support/FAQ/1030608
ii) Change the Preamble Type for 2.4Ghz.
iii) log in to your router page.
iv) Click on Wireless > Professional > Preamble Type > Change to Short.

Troubleshooting Method 7

i) Change the RTS Threshold to 1500.
ii) Log in to your router page.
iii) Click on Wireless > Professional > RTS Threshold > Set to 1500.

Troubleshooting Method 8

i) Perform a hard reset and re-setup again your router.
ii) Turn the router off.
iii) Press and hold the "WPS" button and turn the router on.
iv) Power light is on (keep holding the WPS button).
v) Release the WPS button after the power light is off.
vi) Reboot your router by manually pressing the power button.
* For further assistance, you may refer to this link.

https://www.asus.com/my/support/FAQ/1039078

If the issue persists, kindly assist to fill up the attached feedback form and provide the below details for me to assist you further.

1. A copy of the general system log file after the problem occurred. [Router GUI -> System Log -> General Log -> Save]
2. The Config file. [Administration > Restore/Save/Upload Setting > Save]
3. A copy of the wireless log file after the problem occurred. [Router GUI -> System Log -> wireless log]
4. Firmware version.
5. Network Topology.
6. The model and OS of user’s wifi devices (phone, laptop, desktop, MAC address, etc.), ISP-provided bandwidth, the speed test result, the distance between wifi device, and router, and link speed.
7. Router username and password.
8. Send Feedback via web GUI [Administration > Feedback], and provide us with the email and what date & time send feedback.

If you have any further questions, comments, or concerns please do not hesitate to let us know. We will be more than happy to assist you.
Thank you and have a nice day!


Best regards,
Asus Careline

 

[RAH-66]

Here is their reply:

it`s trash

 

[SheikhSheikha]

After an update of the Merlin firmware I reinstall the connection of all my Nest devices to avoid above connection problems. Somehow, like Apple there is some hidden stuff during initial setup in the connection settings of Nest that are specific and break after a firmware update. Hope it works for you as well