Morac
Senior Member
I bought my AC3100 in 2016 and for the most part it still works fine, but I’ve been having 2 problems that occur from time to time:
1. The router will just stop responding to all traffic over LAN and WAN and the Wi-Fi “disappears”. Effectively the router appears locked up though the lights flash on the front as it sees network traffic even if it never responds to it. At this point the only option is to power cycle the router. There is never anything in the logs indicating what went wrong. The logs just stop. This can happen every few days to every few months. I feel it is triggered by certain network devices. For example I see it happen much more frequently when I have a Shark robot vacuum on my Wi-Fi than without. The problem predates me owning a Shark vacuum though.
2. The second issue is the router stops routing some, but not all LAN network traffic. The first symptom of this is usually issues with Apple HomeKit where some devices appear offline even though they still appear to be connected to the Internet. I can verify there’s a problem by trying to do a network scan of devices on my LAN. Normally there’s around scanned 81 IP addresses (v4 and v6). When there’s a problem that drops to around 44. Outbound traffic to the WAN still works, but LAN traffic has issues. I can reboot the router from the UI to resolve this.
I’ve tried factoring resetting and setting up from scratch, but that never resolved either issue. Currently I’m running Merlin 386.9. I last had problems on Jan 14 (7 days ago) when the router locked up while uploading a lot of data.
First question, does anyone have any idea what’s wrong?
Second, do the newer ASUS routers run the same chipset (CPU/SOC) as the AC3100? I feel like the issues I’m having may be hardware related as my older Linksys router never had this problem. As such I’m trying to determine how likely I’d run into the same issue with a new ASUS router?
1. The router will just stop responding to all traffic over LAN and WAN and the Wi-Fi “disappears”. Effectively the router appears locked up though the lights flash on the front as it sees network traffic even if it never responds to it. At this point the only option is to power cycle the router. There is never anything in the logs indicating what went wrong. The logs just stop. This can happen every few days to every few months. I feel it is triggered by certain network devices. For example I see it happen much more frequently when I have a Shark robot vacuum on my Wi-Fi than without. The problem predates me owning a Shark vacuum though.
2. The second issue is the router stops routing some, but not all LAN network traffic. The first symptom of this is usually issues with Apple HomeKit where some devices appear offline even though they still appear to be connected to the Internet. I can verify there’s a problem by trying to do a network scan of devices on my LAN. Normally there’s around scanned 81 IP addresses (v4 and v6). When there’s a problem that drops to around 44. Outbound traffic to the WAN still works, but LAN traffic has issues. I can reboot the router from the UI to resolve this.
I’ve tried factoring resetting and setting up from scratch, but that never resolved either issue. Currently I’m running Merlin 386.9. I last had problems on Jan 14 (7 days ago) when the router locked up while uploading a lot of data.
First question, does anyone have any idea what’s wrong?
Second, do the newer ASUS routers run the same chipset (CPU/SOC) as the AC3100? I feel like the issues I’m having may be hardware related as my older Linksys router never had this problem. As such I’m trying to determine how likely I’d run into the same issue with a new ASUS router?