Asus RT-AC88U can't get WAN address

[daryesh]

Hi,

This is my first post so hi everyone.

Yesterday I bought this router to upgrade my old TP-Link Archer C7, I connected it to the WAN interface and I went to put the same connection parameters that work with the Archer C7, but I cannot get IP address, I changed back to the Archer C7 and it works automatically getting the IP address.

I have to say I'm connecting the router directly to the ONT device.

My internet provider gave me a user password in the form of user: XX:XX:XX:XX:XX:[email protected]
pass: xxx

With these data I tried with the PPPoE, PPTP, L2TP using the user/pass with no success. Even if I set the auth mode in dynamic --> no success.

If I copy the WAN ip address, gateway, dns, etc from the Archer C7 and I put them on the Asus setting the connection parameters to static IP, it works, but that would work until my ISP change my IP address.

Any suggestion would be appreciated.

Thanks in advance.

 

[daryesh]

Hi,

This is my first post so hi everyone.

Yesterday I bought this router to upgrade my old TP-Link Archer C7, I connected it to the WAN interface and I went to put the same connection parameters that work with the Archer C7, but I cannot get IP address, I changed back to the Archer C7 and it works automatically getting the IP address.

I have to say I'm connecting the router directly to the ONT device.

My internet provider gave me a user password in the form of user: XX:XX:XX:XX:XX:[email protected]
pass: xxx

With these data I tried with the PPPoE, PPTP, L2TP using the user/pass with no success. Even if I set the auth mode in dynamic --> no success.

If I copy the WAN ip address, gateway, dns, etc from the Archer C7 and I put them on the Asus setting the connection parameters to static IP, it works, but that would work until my ISP change my IP address.

Any suggestion would be appreciated.

Thanks in advance.

Hi,

After two days changing parameters and trying different things (different versions of firmware, but I couldn't install dd-wrt) I'm going to send back the router due to its incompatibility with my ISP.

I would change to a Netgear router as routers Asus share the firmware.

Regards.

 

[drabisan]

That may be a mac restriction on ISP side.
Try to clone the mac address from TP-Link to Asus.

It is highly unlikely to be "incompatible".

 

[daryesh]

That may be a mac restriction on ISP side.
Try to clone the mac address from TP-Link to Asus.

It is highly unlikely to be "incompatible".

I did it but no success, I have copied the same configuration the same parameters from TP-Link router. And worst is that if I set the WAN ip manually (WAN ip that comes from TP-Link router) I can get internet access.

Regards.

 

[daryesh]

Hi,

Here is the output of system log:

0:06:49 rc_service: httpd 539:notify_rc restart_wan_if 0
0:06:52 wan: mac clone: [wan0_hwaddr] == [64:6E:EA:XX:XX:XX]
0:06:54 rc_service: udhcpc 1223:notify_rc start_firewall
0:06:54 miniupnpd[1035]: shutting down MiniUPnPd
0:06:54 start_nat_rules: apply the nat_rules(/tmp/nat_rules_e th0_e th0)!
0:06:54 wan: finish adding multi routes
0:06:54 rc_service: udhcpc 1223:notify_rc stop_upnp
0:06:54 rc_service: waitting "start_firewall" via udhcpc ...
0:06:54 miniupnpd[1262]: version 1.9 started
0:06:54 miniupnpd[1262]: HTTP listening on port 55227
0:06:54 miniupnpd[1262]: Listening for NAT-PMP/PCP traffic on port 5351
0:06:55 rc_service: udhcpc 1223:notify_rc start_upnp
0:06:55 rc_service: waitting "stop_upnp" via udhcpc ...
0:06:55 miniupnpd[1262]: shutting down MiniUPnPd
0:06:56 dhcp client: bound 217.67.xxx.xxx via 217.67.xxx.x 21 7.67. xxx.x during 7000 seconds.
0:06:58 miniupnpd[1266]: version 1.9 started
0:06:58 miniupnpd[1266]: HTTP listening on port 53282
0:06:58 miniupnpd[1266]: Listening for NAT-PMP/PCP traffic on port 5351
0:07:08 WAN Connection: WAN was restored.

I've checked the values of ip, dns, mask, etc and correspond with these of Archer C7. But I cannot access websites.

Ping to www.google.com --> no success.
Ping to 8.8.8.8 --> network not reachable.

A log from the Archer C7:
187 May 19 19:35:06 DHCP NOTICE Dynamic IP(DHCP Client) obtained an IP successfully
186 May 19 19:35:06 DHCP INFO DHCPC:GET ip:d943xxxx mask:fffffc00 gateway:d943xxxx dns1:d56fxxxx dns2:d56fxxxx static route:0
185 May 19 19:35:06 DHCP INFO DHCPC Recv ACK from server d56fxxxx with ip d943xxxx lease time 7000
184 May 19 19:35:05 DHCP INFO DHCPC Send REQUEST to server d56fxxxx with request ip d943xxxx
183 May 19 19:35:05 DHCP INFO DHCPC Recv OFFER from server d56fxxxx with ip d943xxxx
182 May 19 19:35:04 DHCP INFO DHCPC Send DISCOVER with request ip D943xxxx and unicast flag 0
181 May 19 19:35:04 DHCP INFO DHCPC perform a DHCP renew
180 May 19 19:35:01 DHCP INFO DHCPC Entering released state
179 May 19 19:35:01 DHCP INFO DHCPC Unicasting a release of 217.67.xxx.xxx to 213.111.x.xx

Thanks in advance.

 

[daryesh]

Returned unit to supplier and waiting for a new device, this time a Netgear device.