Cannot access AiDisk and AiCloud from the internet

[fafot]

Hi
I just bought the RT-AC87U. It has now the latest Asuswrt-Merlin 378.54_1 but the same problem occurred on Asuswrt-Merlin 378.53

The only way I can access the AiDisk from the internet (using my iPhone) is when I enable "Allow anonymous login" from USB Applications ==> FTP Share. (I can access it from my network with "Allow anonymous login" Off).
I tried through ftp://XXXXXX.asuscomm.com and trough http://iplookup.asus.com/nslookup.php with port 8080 but nothing works.

iPhone AiCloud app - I can only access the local router on my network and not on the internet. I enabled "Cloud Disk" and "Smart Access".

Please help.
Tx

 

[jlake]

Hi
I just bought the RT-AC87U. It has now the latest Asuswrt-Merlin 378.54_1 but the same problem occurred on Asuswrt-Merlin 378.53

The only way I can access the AiDisk from the internet (using my iPhone) is when I enable "Allow anonymous login" from USB Applications ==> FTP Share. (I can access it from my network with "Allow anonymous login" Off).
I tried through ftp://XXXXXX.asuscomm.com and trough http://iplookup.asus.com/nslookup.php with port 8080 but nothing works.

iPhone AiCloud app - I can only access the local router on my network and not on the internet. I enabled "Cloud Disk" and "Smart Access".

Please help.
Tx

fafot,
I've had similar issues like that in the past on various routers including N66U. It's probably something messed up with your permissions. The easiest potential fix is to copy your files (not the share-permissions) to another disk. And quick reformat the problem disk.....and then copy everything back.....and start over. Including deleting AiCloud from your phone and resetting it up on your router from scratch (resetting router to factory defaults before you plug disk back in). It may seem like a pain to do that, but it's actually much less time than wasting hours trying to troubleshoot. If for some reason it doesn't fix it.... you will at least have ruled that out as being the problem in one of your basic troubleshooting steps. The start over method on AiCloud has always worked for me without fail.

Also, when troubleshooting, I always use a very strong password, but without special characters so I can rule that out as being a bug....(even though it presently works with anonymous.) Anyway, you may not even be using special characters, but it's something to look at. You can try to change your password too and see if that helps.

Edit: I'm going to set up AiCloud and FTP on latest beta stock firmware N66U with my 4G iPad using asuscomm.com and let you know how it goes in a little while.

 

[fafot]

Thanks jlake, I will try to do what you described.

After the factory settings I understand that I have to restore the settings using the nvram-save-r17 - right?

 

[jlake]

Thanks jlake, I will try to do what you described.

After the factory settings I understand that I have to restore the settings using the nvram-save-r17 - right?

After the factory reset to defaults, you have to reconfigure the whole router from scratch if you're troubleshooting. Otherwise you might re-load the same problem settings.

I did set up Aicloud and FTP and was successful over my 4G ipad connection and locally. I was using FTP Client Pro app that I bought a long time ago on iPhone. So much has changed with both Aicloud app and FTP Client Pro app since I last used them ( a long,long time ago) that I really didn't know what I was doing so maybe I got lucky. But the disk I used was just a little Sandisk 8GB thumb drive that was already formatted as either fat32 or NTFS (I don't remember and it doesn't matter anyway). Before i plugged it in to the router, I copied a movie (the water boy) and a PDF document on it from my computer.

I only setup Aicloud on the router as Cloud Disk and didn't turn on Smart Access or Smart Sync.

Also, please keep in mind that the FTP on the router is not secure FTP. It's just plain FTP. So when you access the router remotely, you are sending your username and password over the internet without encryption. Aicloud is more secure so I would probably stick with that.

 

[fafot]

Quite a messy job to manually restore all the settings. Will do it today.

 

[fafot]

I did what you suggested and... same result

From the iPhone:
From local network - no problems.

From internet:
I can access the FTP from local network only. I receive a massage saying "You do not have permission to view "/" " but I never receiving any box to enter user/password.
When using xxxxxx.asuscomm.com I receive a message "Safari cannot open the page because it could not be connected to the server".
The AiCloud app also cannot connect to the server.

 

[bennor]

@VICTORHUGOBRAZIL, you have necroposted to a 10 year old discussion.
Due to what appears to be a recent malware vector in the AiCloud and or AiDisk features one should ensure they have updated their Asus router's firmware to the latest Asus-Merlin or Asus stock firmware version. Otherwise one could be susceptible to that malware vector. See the following discussions for more on the malware vector.

Malware damaging ASUS routers?

This malware damaging Asus routers has to be described in a sticky thread with a warning sign! Update: Asus is releasing patched firmware for multiple models. Check for firmware updates! The changelog for most firmware releases contains the following: 1. Strengthened input validation and data...

www.snbforums.com

01/02/2025 ASUS Router AiCloud vulnerability

ASUS Product Security Advisory｜ASUS Global

www.asus.com