Hyperotpic router replacement - will it solve my problem with connection dropping!

[ACME NoLiFe]

Hi
I have recently changed from BT adsl to 1gb Hyperoptic in London UK. My Hyperoptic Nokia supplied router is connected with cat 7 cable to my xbox one x and cat 5e to my Mac Studio. I having a few problems and I wonder if they would be resolved by switching to a new 3rd party router.
1 Connection randomly drops for a few seconds throughout the day (MS teams freezes or game freezes)
2 Speed when checked on both Mac and xbox can vary incredibly. Sometimes reads up to 900 mbit upload and down load, other times only as high as 20 mbit!

I have tried power cycle the router and that sometimes helps, other times no difference.

When I rang Hyperoptic support they said:
1) only use cat 5e or 6 cable
2) I have too many wireless devices connected to my router. (I have a ring alarms and cameras, and also some lightwave power sockets and light switches connect to the wi fi)

Can this really be the cause of the connection dropping?

Any thoughts on what I should do.

Any help greatly appreciated.

 

[Greg72]

Is it just one device or all devices experiencing connection drops? Speed tests fluctuations are due to traffic between you and the testing server.

 

[ACME NoLiFe]

Hi Greg
I really only notice it on my Macstudio connected via ethernet, my xbox connected via ethernet when gaming, and also my iPad sometimes when streaming Netflix

 

[degrub]

Turn off the wireless for a few hours. Does the issue go away for the wired devices ?
If it does, you may have to turn off all the wireless devices and then bring them back one by one to find the culprit or loading that is the issue.

 

[ACME NoLiFe]

My wireless is permanently turned off on the Mac Studio, and it does not make a difference.

 

[degrub]

i meant, turn off the wireless in the router. See if the issue goes away with the mac studio while using a cat5e or cat6 lan cable. As the ISP suggested, do not use a cat7 cable with their equipment. Unplug the cat7 cable. . .
If turning off the wireless part of the router helps, then see if the wireless bands are Automatically choosing their own channel to transmit on. If so, disable that and pick a channel manually. Then power on each wireless client one at a time, waiting 20-30 minutes between each. Look in the wireless router logs for any repeated connect/disconnects for specific clients. That may give you an idea of which one(s) of the clients are causing an issue.

 

[degrub]

What is the model number of the Nokia ISP modem/router ?