NAS newbie needs help!

[bluePants]

I'm struggling here and am in need of some help.

I have a Zyxel NSA325 plugged in and ready to go but the setup program can't find it. Either through my router or directly plugged into my laptop.
When its plugged into the router the orange light at the back stays on.
When its plugged into my laptop the green light at the back stays on.
The HDD and Network lights on the front stay solid green.

But in each case I can't find it on the network. DHCP is enabled on everything. The manual keeps saying make sure its on the same subnet. But neglects to tell me what the default subnet is of the NAS. My router's subnet is 255.255.255.0.

Does anyone know what the default is for the NSA325??? Or have any other ideas of things to try? I have turned off all firewalls, enabled file and network sharing. Tried different cables and PCs etc.

Any help is much appreciated!

 

[theonlyski]

http://angryip.org/w/Home

Download a free IP scanner and scan your entire subnet, if it doesn't show up, it might be defective equipment/settings that need to be defaulted.

Don't bother plugging it in directly, as it wont get an IP address from your computer unless you're running a DHCP server on it locally.

 

[TonyH]

Hi,
Usually NAS is run on fixed IP. Assign an IP address to it and try.

 

[theonlyski]

Hi,
Usually NAS is run on fixed IP. Assign an IP address to it and try.

How would they assign an IP address to it, if they can't access it?

 

[TonyH]

Hi.
From the NAS set up.

 

[theonlyski]

Hi.
From the NAS set up.

I have a Zyxel NSA325 plugged in and ready to go but the setup program can't find it.

... They tried that.

 

[TonyH]

Hi,
What is your ip address range under that default suibnet? If you ping the NAS ip adress
what happens? Does it time out? If you do ipconfig /renew, what happens? Ping the
NSA ip continuously with -t switch and see any sign of NAS getting any signal from
router or your PC?( does the LAN light flashing?) Tried different LAN cable?

 

[bluePants]

The router isn't assigning the NAS an IP.

I've tried a different, known working cable.

The range is 192.168.0.2 to 192.168.254. I ran the IP scanner and it found 4.
The router, the laptop and two phones. These are also displayed in the DHCP tables in the router's page.

 

[bluePants]

I just tested it on a different router I had stored in the cupboard..... Same result.
Is this a sign its DOA?

 

[stevech]

maybe not.

The NAS surely came with a NAS device discover program on CD or downloadable. That program, on a PC on the same subnet, should discover the NAS and let you config it.

 

[bluePants]

maybe not.

The NAS surely came with a NAS device discover program on CD or downloadable. That program, on a PC on the same subnet, should discover the NAS and let you config it.

This is the crux of the issue. The NAS device discover program can't find it on the network either.

 

[bluePants]

Well I'm up and running now! All is good.

I flashed the firmware as suggested in this link:

http://www.zyxelforum.de/viewtopic.php?f=138&t=4310