ChrisL8
New Around Here
I purchased the RT-AC3200 router in the hopes that it would provide a stable platform for my home network.
It was probably overkill, but my hope was that by starting with the best I could relax and work without fussing with my router every day.
As soon as I got the router I added the RT-AC3200_3.0.0.4_378_7838 firmware and factory reset it.
The first day I set it up it kept "disappearing". Everything would be working fine and then it would just drop out.
The 5Ghz and 2.4Ghz signals were there, but nothing could authenticate with them.
I could not PING the IP of the router or see any other ports on it.
The lights on the router kept blinking like it was doing its job, but it was unresponsive.
The only solution was to power cycle it.
Upon booting it the logs gave no indication of anything unusual.
This happened like 5 times on the first day,
then less the next.
I kept shutting off features like the AiCloud stuff, the USB Applications and the AiProtection stuff.
Eventually it seemed to get stable.
However, it still does this at least once a week.
I upgraded to the 3.0.0.4.378_9135 firmware when it came out, just because it didn't seem like it could hurt, but it has not improved the disappearing acts.
For a >$200 router this is very frustrating to have it go silent like this.
Does anyone have any suggestions on how to diagnose, fix or improve this?
Should I return it or attempt a warranty replacement?
Thank you for any suggestions, I'll certainly post feedback on anything I find to help.
P.S. I also found the Smart Connect to be useless, so I disabled that. A bit of a disappointment, but better than having clients disconnected periodically.
It was probably overkill, but my hope was that by starting with the best I could relax and work without fussing with my router every day.
As soon as I got the router I added the RT-AC3200_3.0.0.4_378_7838 firmware and factory reset it.
The first day I set it up it kept "disappearing". Everything would be working fine and then it would just drop out.
The 5Ghz and 2.4Ghz signals were there, but nothing could authenticate with them.
I could not PING the IP of the router or see any other ports on it.
The lights on the router kept blinking like it was doing its job, but it was unresponsive.
The only solution was to power cycle it.
Upon booting it the logs gave no indication of anything unusual.
This happened like 5 times on the first day,
then less the next.
I kept shutting off features like the AiCloud stuff, the USB Applications and the AiProtection stuff.
Eventually it seemed to get stable.
However, it still does this at least once a week.
I upgraded to the 3.0.0.4.378_9135 firmware when it came out, just because it didn't seem like it could hurt, but it has not improved the disappearing acts.
For a >$200 router this is very frustrating to have it go silent like this.
Does anyone have any suggestions on how to diagnose, fix or improve this?
Should I return it or attempt a warranty replacement?
Thank you for any suggestions, I'll certainly post feedback on anything I find to help.
P.S. I also found the Smart Connect to be useless, so I disabled that. A bit of a disappointment, but better than having clients disconnected periodically.