warranty claim and working with Asus customer support (and having Merlin firmware installed)

[derek87]

has anyone made a warranty claim with Asus before? have you received any objections from them because you are running Merlin firmware?

[edited to remove query already in main forum]

 

[ColinTaylor]

Please don't create duplicate posts for the same issue - issue #2 is already being discussed here.

 

[derek87]

Please don't create duplicate posts for the same issue - issue #2 is already being discussed here.

mea culpa. will edit post here to focus on #1.

 

[Begotten]

Yes, I made an RMA last september running the Merlin firmware without any problem at all.

 

[RMerlin]

Running my firmware is not a problem for warranty. However, troubleshooting with their tech support should always be done with the STOCK firmware.

 

[jerry6]

never a problem returned 2 routers with merlin installed and they were replaced .

 

[derek87]

Running my firmware is not a problem for warranty. However, troubleshooting with their tech support should always be done with the STOCK firmware.

thanks. good to know.

never a problem returned 2 routers with merlin installed and they were replaced .

thanks for the comforting experiences. (although its not comforting that you had to replace 2 routers. )