TUF-AX3000 V2 poor experience

[jimbojames79]

Has anyone else had experience of this router?
I bought this to partner new 1gb Virgin Media speed I was bumped up to but I have had nothing but trouble.
There are 2 main issues:

Roughly once a week it likes to slowly kick everyone off the 5ghz and place them on the 2.4ghz band. Only physically turning it off and on fixes this. A scheduled reboot does not.

Streaming in general, whether from the internet, from one virgin box to the other or from my NAS. Quite often with no obvious reason it will buffer or pixelate badly. NAS is a Synology I've had for years and is well trusted. TV is an LG OLED also well trusted.

Has anyone else experienced either of these issues?

Thanks

 

[jerry6]

what settings are you using ?

 

[jimbojames79]

what settings are you using ?

These ones?

 

[ColinTaylor]

The 2.4GHz band provides a stronger signal so devices tend to choose that by preference. If you disable Smart Connect and use different SSIDs for each band you can then fix certain devices to only the 5GHz band.

I'd also suggest that you don't use Auto channel selection. If the router changes channel that can also cause some clients to reconnect to a different band. Try manually setting the 2.4GHz channel to 10 and its bandwidth to 20MHz only. On 5GHz set the channel to 116, leave the bandwidth as it is.

 

[jerry6]

smart connect has never been smart have tried using it several times always a failure

 

[bbunge]

Has anyone else had experience of this router?
I bought this to partner new 1gb Virgin Media speed I was bumped up to but I have had nothing but trouble.
There are 2 main issues:

Roughly once a week it likes to slowly kick everyone off the 5ghz and place them on the 2.4ghz band. Only physically turning it off and on fixes this. A scheduled reboot does not.

Streaming in general, whether from the internet, from one virgin box to the other or from my NAS. Quite often with no obvious reason it will buffer or pixelate badly. NAS is a Synology I've had for years and is well trusted. TV is an LG OLED also well trusted.

Has anyone else experienced either of these issues?

Thanks

Sounds like your router is detecting RADAR and shutting down the 5 GHz. You may want to disable DFS channels. Auto channel is OK to use on both bands as well as SmartConnect. Setting the 2.4 GHz to 20 MHz and the 5 GHz to 80 MHz is a starting point. 80 MHz will give you a bit better range on 5 GHz.

 

[Tech9]

Auto channel and SmartConnect = frequent device reconnections for no good reason. Both are just OK for most users, but not the best.