A bit off-topic

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TheLyppardMan

Very Senior Member
Just a quick request - would someone see if they are able to download and install the ASUS utilities, such as Rescue, Device Discovery, etc? I just cannot get any of these to install on my new Windows 10 laptop. The installation starts but then just hangs (see screenshot below). I have to use Task Manager to close it. I've tried temporarily disabling Kaspersky Total Security but it still happens.
 

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AndreiV

Very Senior Member
Have you tried running the install with Admin rights? (Right click on install package, select install as admin)

Also check Kaspersky > Settings > Firewall > Configure Application Rules . make sure the Asus apps are trusted.
 

TheLyppardMan

Very Senior Member
Thanks folks. I did try to install with Kaspersky disabled, but the software still wouldn't install. I was trying to install it from a Windows 10 laptop onto an RT-AC86U. I also tried different browsers.

I was going to try temporarily disabling Skynet and Diversion this morning, to eliminate those as possible reasons, but I didn't need to as both Discovery & Rescue have installed without any problems this morning. Could it have been that something was down on the ASUS servers?
 

martinr

Part of the Furniture
Thanks folks. I did try to install with Kaspersky disabled, but the software still wouldn't install. I was trying to install it from a Windows 10 laptop onto an RT-AC86U. I also tried different browsers.

I was going to try temporarily disabling Skynet and Diversion this morning, to eliminate those as possible reasons, but I didn't need to as both Discovery & Rescue have installed without any problems this morning. Could it have been that something was down on the ASUS servers?
Excellent. Another RFIO (router fixed itself overnight)..
 

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