AC1750 Ethernet Connection Problem

[Confuqua]

Not sure where to post this query, so I'll start here.

I have a Netgear AC1750 router. Input is via Cox Cable at 50mbps, and output is via ethernet cable to a Samsung 8500 smart TV. From time to time delivery to the TV drops to under 3 mbps, and buffering from Netflix streaming makes programming unwatchable. When the router is rebooted, things return to normal.

I am technically challenged, so don't know whether I am having a router problem, an ethernet problem, or a smart TV problem (or maybe something Netflix is doing that triggers this).

Cox is routinely delivering more mbps than required, so I don't think the problem originates with them.

Any guidance toward a resolution will help this old man a lot.

 

[Samir]

To figure out if this is a smart tv or ethernet problem, when you're having the problem, do a speedtest on a computer which is connected to the netgear via an ethernet cable.

If the speedtest is slow, it is the router.

If the speedtest is normal, remove the cable from the television and plug it into the computer and speedtest again. If that speedtest is normal, it is your tv. If the speedtest is slow, then it was the cable going to the tv.

Hope this helps!

 

[Confuqua]

To figure out if this is a smart tv or ethernet problem, when you're having the problem, do a speedtest on a computer which is connected to the netgear via an ethernet cable.

If the speedtest is slow, it is the router.

If the speedtest is normal, remove the cable from the television and plug it into the computer and speedtest again. If that speedtest is normal, it is your tv. If the speedtest is slow, then it was the cable going to the tv.

Hope this helps!

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Thanks! I'll give that a try.

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