Hi all,
I recently moved house and have been battling to get my broadband connected. However, I've been told it's connected now, but it's still not working for me. I'm wondering if I am getting slightly confused about my hardware etc.
At my previous house I had FTTC, and there was an openreach box (modem?) connected to the master socket - but I can't remember if my AC86U was plugged into that, or directly into the wall.
At the new property there is just a master socket, no modem, and when I plug my AC86U into the socket my phone line dies and I can't connect. A bit of googling is unclear, so I'm wondering if I need a modem between the wall socket and the router for my FTTC connection to work? Some places I read indicate I will need a separate modem, but because the router has PPPoE settings I wasn't sure if that is enough?
This is the exact AC86U that I have: https://www.amazon.co.uk/dp/B075WFL15D/?tag=smallncom-21 And below are pictures of the master socket.
If it turns out I do need a modem, is there a cheap simple one that I could order next-day on Amazon to get us up and running, rather than wait for Plusnet or OpenReach to send me one?
I recently moved house and have been battling to get my broadband connected. However, I've been told it's connected now, but it's still not working for me. I'm wondering if I am getting slightly confused about my hardware etc.
At my previous house I had FTTC, and there was an openreach box (modem?) connected to the master socket - but I can't remember if my AC86U was plugged into that, or directly into the wall.
At the new property there is just a master socket, no modem, and when I plug my AC86U into the socket my phone line dies and I can't connect. A bit of googling is unclear, so I'm wondering if I need a modem between the wall socket and the router for my FTTC connection to work? Some places I read indicate I will need a separate modem, but because the router has PPPoE settings I wasn't sure if that is enough?
This is the exact AC86U that I have: https://www.amazon.co.uk/dp/B075WFL15D/?tag=smallncom-21 And below are pictures of the master socket.
If it turns out I do need a modem, is there a cheap simple one that I could order next-day on Amazon to get us up and running, rather than wait for Plusnet or OpenReach to send me one?
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