AC87U update to 384.12 web page not loading

[Manel]

Hello,

I've been using asuswrt-merlin firmware for quite some time in my AC87U router. I was running version 384.9 since today when I decided to upgrade to version 384.12.

After the upgrade all started correctly, I'm having internet connection and all my DHCP clients are connected correctly but I cannot connect to the admin web page.

User and password is requested and seems like log in is working but after that the webpage stays blank. I'm able to connect to the router via asus android app and I can restart the router and see the client connected, but via webpage it does not work. I've tried to reboot but it does not fix the problem. I've also tested 3 different web browsers, firefox, chrome, iexplorer (sorry, I was desperate), but the results are the same.

Do you have any idea how to fix it? the problem is that I do not have any way to even rollback the firmware version as I cannot see the web page.

Thanks in advance for yout support .

 

[WheatonPark]

You can try the steps outlined in the article here:

https://chrishardie.com/2013/02/asus-router-firmware-windows-mac-linux/

All the best

 

[elorimer]

Can you SSH into the router? If so: service restart_httpd

But methinks you will need to reset the router to factory defaults and set it up anew. I did that at .11 so I can't tell you whether it was necessary coming from .9. I'm not having an issue with my 87u and its webui, and not the speed problem reported in the other thread.

But, I've now learned about dogpiling!

 

[olabukky]

We're several people. Do you have qos enabled? If so, try to disable via SSH or app if possible

 

[Manel]

Can you SSH into the router? If so: service restart_httpd

But methinks you will need to reset the router to factory defaults and set it up anew. I did that at .11 so I can't tell you whether it was necessary coming from .9. I'm not having an issue with my 87u and its webui, and not the speed problem reported in the other thread.

But, I've now learned about dogpiling!

Hello, thanks! this worked, just "service restart_http" from ssh and wegpage started working again.

I've not tried to reboot the router yet to test if it is still working after reboot.

I will keep you updated.

#4 no, I did not have qos enabled.