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AC87U update to 384.12 web page not loading

Discussion in 'Asuswrt-Merlin' started by Manel, Jul 23, 2019.

  1. Manel

    Manel New Around Here

    Joined:
    Jul 23, 2019
    Messages:
    2
    Hello,

    I've been using asuswrt-merlin firmware for quite some time in my AC87U router. I was running version 384.9 since today when I decided to upgrade to version 384.12.

    After the upgrade all started correctly, I'm having internet connection and all my DHCP clients are connected correctly but I cannot connect to the admin web page.

    User and password is requested and seems like log in is working but after that the webpage stays blank. I'm able to connect to the router via asus android app and I can restart the router and see the client connected, but via webpage it does not work. I've tried to reboot but it does not fix the problem. I've also tested 3 different web browsers, firefox, chrome, iexplorer (sorry, I was desperate), but the results are the same.

    Do you have any idea how to fix it? the problem is that I do not have any way to even rollback the firmware version as I cannot see the web page.

    Thanks in advance for yout support .
     
  2. WheatonPark

    WheatonPark New Around Here

    Joined:
    Jul 21, 2019
    Messages:
    6
  3. elorimer

    elorimer Very Senior Member

    Joined:
    Dec 16, 2013
    Messages:
    787
    Can you SSH into the router? If so: service restart_httpd

    But methinks you will need to reset the router to factory defaults and set it up anew. I did that at .11 so I can't tell you whether it was necessary coming from .9. I'm not having an issue with my 87u and its webui, and not the speed problem reported in the other thread.

    But, I've now learned about dogpiling!
     
  4. olabukky

    olabukky New Around Here

    Joined:
    Jul 17, 2019
    Messages:
    9
    We're several people. Do you have qos enabled? If so, try to disable via SSH or app if possible
     
  5. Manel

    Manel New Around Here

    Joined:
    Jul 23, 2019
    Messages:
    2
    Hello, thanks! this worked, just "service restart_http" from ssh and wegpage started working again.

    I've not tried to reboot the router yet to test if it is still working after reboot.

    I will keep you updated.

    #4 no, I did not have qos enabled.