Solved apcupsd vs merlin 384.13_10 on RT-AC3200: COMMLOST

[itibi]

Hi! networkers,

I want to re-use my old UPS (APC Back-UPS 750G which was monitored correctly by my workstation Ubuntu 20.04.2 usb port)

So, I installed apcupsd from Entware on my ASUS RT-AC3200 router running merlin 384.13_10

Then I configure my /opt/etc/apcupsd/apcupsd.conf as following:

UPSNAME RTAC3200
UPSCABLE usb
UPSTYPE usb
DEVICE (blank)

When connecting the usb cable to my router's USB 2.0 port, dmesg indicates:

usb 3-2: new low speed USB device using ohci_hcd and address 3

RT-AC3200 # lsusb

...cut...
Bus 003 Device 003: ID 051d:0002

RT-AC3200 # cat /proc/bus/usb/devices

... cut ...
T: Bus=03 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 3 Spd=1.5 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=051d ProdID=0002 Rev= 1.01
S: Manufacturer=American Power Conversion
S: Product=Back-UPS ES 750G FW:908.W3 .D USB FW:W3
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 2mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=00 Driver=(none)
E: Ad=81(I) Atr=03(Int.) MxPS= 6 Ivl=100ms

RT-AC3200 # apcupsd start
RT-AC3200 # apcaccess

APC : 001,018,0449
DATE : 2021-09-24 18:43:02 +0000
HOSTNAME : RT-AC3200
VERSION : 3.14.14 (31 May 2016) unknown
UPSNAME : RTAC3200
CABLE : USB Cable
DRIVER : USB UPS Driver
UPSMODE : Stand Alone
STARTTIME: 2021-09-24 18:41:52 +0000
STATUS : COMMLOST

RT-AC3200 # apctest -b -d9999 (please note that apcupsd is NOT running in background)

2021-09-25 16:56:30 apctest 3.14.14 (31 May 2016) unknown
Checking configuration ...
0.000 apcupsd: apcconfig.c:755 After config scriptdir: "/opt/etc/apcupsd"
0.000 apcupsd: apcconfig.c:756 After config pwrfailpath: "/opt/etc/apcupsd"
0.000 apcupsd: apcconfig.c:757 After config nologinpath: "/opt/etc"
0.000 apcupsd: newups.c:102 write_lock at drivers.c:109
0.000 apcupsd: drivers.c:111 Looking for driver: usb
0.000 apcupsd: drivers.c:115 Driver dumb is configured.
0.000 apcupsd: drivers.c:115 Driver apcsmart is configured.
0.000 apcupsd: drivers.c:115 Driver net is configured.
0.000 apcupsd: drivers.c:115 Driver usb is configured.
0.000 apcupsd: drivers.c:118 Driver usb found and attached.
0.000 apcupsd: newups.c:108 write_unlock at drivers.c:135
0.000 apcupsd: drivers.c:137 Driver ptr=0x7e608
0.000 apcupsd: drivers.c:138 Attached to driver: usb
sharenet.type = Network & ShareUPS Disabled
cable.type = USB Cable
mode.type = USB UPS Driver
Setting up the port ...
0.000 apcupsd: newups.c:102 write_lock at linux-usb.c:638
0.000 apcupsd: linux-usb.c:178 Reattached kernel driver to /proc/bus/usb/003/003
0.000 apcupsd: linux-usb.c:94 Attempting to open "/dev/usb/hiddev0"
...cut...
9.012 apcupsd: linux-usb.c:94 Attempting to open "/dev/hiddev15"
10.012 apcupsd: newups.c:108 write_unlock at linux-usb.c:646
apctest FATAL ERROR in apctest.c at line 321
Unable to open UPS device.

ASUS Wireless Router RT-AC3200 - Network Map web page indicates:

USB 3.0 Seagate
USB 2.0 No device

Did I missed something ?

Thanks in advance

FYI, here is the dmesg from Ubuntu when connecting the USB cable into it:

[ 318.597931] usb 4-2: new low-speed USB device number 2 using uhci_hcd
[ 318.858930] usb 4-2: New USB device found, idVendor=051d, idProduct=0002, bcdDevice= 1.01
[ 318.858934] usb 4-2: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 318.858937] usb 4-2: Product: Back-UPS ES 750G FW:908.W3 .D USB FW:W3
[ 318.858940] usb 4-2: Manufacturer: American Power Conversion
[ 319.476542] hid-generic 0003:051D:0002.0003: hiddev0,hidraw2: USB HID v1.10 Device [American Power Conversion Back-UPS ES 750G FW:908.W3 .D USB FW:W3 ] on usb-0000:00:1d.2-2/input0

 

[itibi]

Hi!

Is it possible that the cause of my problem is is the absence of "Driver" as show by the following command:

RT-AC3200 # cat /proc/bus/usb/devices

... cut ...
T: Bus=03 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 3 Spd=1.5 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=051d ProdID=0002 Rev= 1.01
S: Manufacturer=American Power Conversion
S: Product=Back-UPS ES 750G FW:908.W3 .D USB FW:W3
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 2mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=00 Driver=(none)
E: Ad=81(I) Atr=03(Int.) MxPS= 6 Ivl=100ms

If so, how can it be corrected ?

Thanks for your help.

 

[netware5]

You may try to use NUT instead of apcupsd.

 

[itibi]

Hi! netware5,

Many thanks for your suggestion.

I installed NUT using the instructions from
Entware - Asus Merlin Entware NUT Server | SmallNetBuilder Forums (snbforums.com)

and everything seems to be working correctly.

Thanks again for your precious help.

Have a nice day

 

[itibi]

You will find a solution for APCUPSD and NUT in the following thread
HID driver not present (UPS) | SmallNetBuilder Forums (snbforums.com)