ASUS tech support experience

[dj045]

I recently sent ASUS (through the support channel on their website) a detailed description of the GUI crashing problems I experience with my ASUS routers fully expecting to get at least a bit of a troubleshooting conversation going with their tech support.

Instead I got a very unhelpful generic message that didn't even acknowledge my problem. The message simply suggested that I should contact the reseller/s I bought my devices from and return them to them.

Anyone else have a similar experience and is there a better route to contact ASUS tech support that actually functions as tech support should?

 

[Grisu]

not for me (EU), maybe somewhere over the rainbow.

 

[AndreiV]

ASUS support is an oxymoron.

When I had an RT-AC87U I tried their phone support .

They appear to be deaf as they rarely answer the phone and when they do they have a tantrum or nervous breakdown if the question is more than a few words long.

I got hopeless ,unhelpful and irrelevant suggestions and when told that the problem persisted they just put the phone down.

 

[royarcher]

I recently sent ASUS (through the support channel on their website) a detailed description of the GUI crashing problems I experience with my ASUS routers fully expecting to get at least a bit of a troubleshooting conversation going with their tech support.

Instead I got a very unhelpful generic message that didn't even acknowledge my problem. The message simply suggested that I should contact the reseller/s I bought my devices from and return them to them.

Anyone else have a similar experience and is there a better route to contact ASUS tech support that actually functions as tech support should?

I must have got someone on a good day I found them helpful and patient

 

[karma]

i created an account, registered my router and sent my issue, got a response back asking for logs, config and stuff..

 

[Grisu]

i created an account, registered my router and sent my issue, got a response back asking for logs, config and stuff..

and ever got any solution?

 

[karma]

and ever got any solution?

i just did it a couple of days ago. these things take time. we'll see.

 

[Dave Parker]

I recently sent ASUS (through the support channel on their website) a detailed description of the GUI crashing problems I experience with my ASUS routers fully expecting to get at least a bit of a troubleshooting conversation going with their tech support.

Instead I got a very unhelpful generic message that didn't even acknowledge my problem. The message simply suggested that I should contact the reseller/s I bought my devices from and return them to them.

Anyone else have a similar experience and is there a better route to contact ASUS tech support that actually functions as tech support should?

IMHO the best Asus tech is right here unless of course you have a warranty issue. I have never had the pleasure to speak with them personally so really can't comment on that.