I'm hoping someone could help me out, I’m having a very strange issue with my Asus ac56u running Merlin 378.55. There are a few websites using https that I can't connect to, instead i get “ERR_CONNECTION_RESET” in chrome and in firefox it shows up as:
“Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.”
The issue itself doesn’t seem specific to the Merlin firmware since I’ve also tried the latest Asus factory default firmware with the same results.
When using my old router (Cisco E4200) or directly connected to my cable modem the website comes up without any issues
Here are other steps I have taken to resolve the issue without luck:
-few different browsers and computers
-turned off my cable modem and router for 10-15 minutes
-factory default cable modem and router
-changing dns to opendns or googledns
-putting machine on DMZ
-adjusting MTU size
-checking system connection logs in which the connection shows up as “drop”
-setting IPv6 connection type to “Native”
-setting IPv6 enable router advertisement to “disable”
-adjusting TCP/IP settings with longer timeout settings
-setting a Port trigger for port 443
I’ve done a traceroute, but don’t really see anything out of the ordinary :
traceroute to bob.pausd.org (199.80.254.71), 30 hops max, 38 byte packets
1 c-98-xxx-xxx-x.hsd1.ca.comcast.net (98.xxx.xxx.x) 8.093 ms 9.122 ms 11.334 ms
2 te-8-3-ur01.fremontcev1.ca.sfba.comcast.net (68.85.216.185) 7.874 ms 7.900 ms 8.796 ms
3 te-0-7-0-13-sur03.fremont.ca.sfba.comcast.net (68.87.192.65) 9.384 ms 8.526 ms 8.187 ms
4 he-0-14-0-1-ar01.santaclara.ca.sfba.comcast.net (68.85.57.29) 9.499 ms 11.270 ms 9.376 ms
5 * * *
6 he-0-11-0-0-pe02.529bryant.ca.ibone.comcast.net (68.86.86.70) 10.102 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net (68.86.86.26) 10.144 ms he-0-10-0-1-pe02.529bryant.ca.ibone.comcast.net (68.86.86.30) 9.907 ms
7 173.167.56.62 (173.167.56.62) 10.877 ms 10.017 ms 10.242 ms
8 int-0-1-0-1.r1.pao1.isc.org (149.20.65.22) 14.522 ms 9.965 ms int-0-1-0-0.r1.pao1.isc.org (149.20.65.20) 10.153 ms
9 int-0-1-0-23-40.r1.pao1.isc.org (149.20.0.162) 10.997 ms 10.058 ms 12.234 ms
10 * * *
11 * * *
I’ve run out of ideas and am considering buying a new router to replace this one. I’m hoping someone can give me any tips or suggestions as for next steps?
“Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.”
The issue itself doesn’t seem specific to the Merlin firmware since I’ve also tried the latest Asus factory default firmware with the same results.
When using my old router (Cisco E4200) or directly connected to my cable modem the website comes up without any issues
Here are other steps I have taken to resolve the issue without luck:
-few different browsers and computers
-turned off my cable modem and router for 10-15 minutes
-factory default cable modem and router
-changing dns to opendns or googledns
-putting machine on DMZ
-adjusting MTU size
-checking system connection logs in which the connection shows up as “drop”
-setting IPv6 connection type to “Native”
-setting IPv6 enable router advertisement to “disable”
-adjusting TCP/IP settings with longer timeout settings
-setting a Port trigger for port 443
I’ve done a traceroute, but don’t really see anything out of the ordinary :
traceroute to bob.pausd.org (199.80.254.71), 30 hops max, 38 byte packets
1 c-98-xxx-xxx-x.hsd1.ca.comcast.net (98.xxx.xxx.x) 8.093 ms 9.122 ms 11.334 ms
2 te-8-3-ur01.fremontcev1.ca.sfba.comcast.net (68.85.216.185) 7.874 ms 7.900 ms 8.796 ms
3 te-0-7-0-13-sur03.fremont.ca.sfba.comcast.net (68.87.192.65) 9.384 ms 8.526 ms 8.187 ms
4 he-0-14-0-1-ar01.santaclara.ca.sfba.comcast.net (68.85.57.29) 9.499 ms 11.270 ms 9.376 ms
5 * * *
6 he-0-11-0-0-pe02.529bryant.ca.ibone.comcast.net (68.86.86.70) 10.102 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net (68.86.86.26) 10.144 ms he-0-10-0-1-pe02.529bryant.ca.ibone.comcast.net (68.86.86.30) 9.907 ms
7 173.167.56.62 (173.167.56.62) 10.877 ms 10.017 ms 10.242 ms
8 int-0-1-0-1.r1.pao1.isc.org (149.20.65.22) 14.522 ms 9.965 ms int-0-1-0-0.r1.pao1.isc.org (149.20.65.20) 10.153 ms
9 int-0-1-0-23-40.r1.pao1.isc.org (149.20.0.162) 10.997 ms 10.058 ms 12.234 ms
10 * * *
11 * * *
I’ve run out of ideas and am considering buying a new router to replace this one. I’m hoping someone can give me any tips or suggestions as for next steps?