Issues with Sonos since the latest update

[remsta]

Hi All

It seems that I and some others online are having major issues with our Sonos gear since the latest update. It seems to specifically target the Arc, Era 300's and Sub Gen 3 which are in a Home Theatre setup.

Devices:
RT-AX88U Pro (Issue affects both Official and Merlin 3006.102.5)
1x AiMesh ZenWifi Mini XD4 in the apartment
3x AiMesh ZenWifi Mini XD 4 in the building (no signal in the apartment)

Sonos Devices
1x Arc
2x Era 300's
1x Gen 3 Sub
2x OneSL (not important here as they are in another room and work perfectly)

Config
Online suggestions such as Airtime Fairness etc are already switched off
2.4GHz set to channel 1
5GHz set to channel 56 (Sonos seems to use 44)

Status
The Arc seems to connect to the Asus router correctly over 2.4GHz and then it creates its own 5GHz network to connect the surrounds and sub to the Arc.

Symptoms (they are totally random)

• If I reboot the router, all the speakers (Arc, Left Era 300, Right Era 300 and Sub) show up in the network list connected via 5GHz to the router. Then as they connect directly to the Sonos Arc, they disappear from the router network list and appear as connected to the Arc (in the Sonos app). Then over the course of 1 minute, they drop off one by one from the Arc (in the app)
• Sometimes, if I switch of 5Ghz, all the devices connect to the Sonos without issue but then over the course of 1 minutes start to disconnect, other times this does not work
• The AiMesh nodes also somehow seem to mess with it - no idea why since the Sonos is 1m from the Asus RT-AX88U Pro and the Sonos wouldn't even connect to those.
• The Sonos One SL's which I have in my study setup in Stereo mode, seem to individually connect to Wifi, not each other (I assume this is correct). They connect via the AiMesh node and that works perfectly.
• I have done a channel scan and have manually set the 5Ghz channel to something different to what the Sonos is using when it sets up its own, that made no difference

Posts:
My post with images
Someone else's post with the same setup
More Issues

I have been playing with this for 4 days now and cannot get them to connect anymore
Full factory resets done etc... nothing has helped

Thank you!

 

[Viktor Jaep]

Hi All

It seems that I and some others online are having major issues with our Sonos gear since the latest update. It seems to specifically target the Arc, Era 300's and Sub Gen 3 which are in a Home Theatre setup.

Devices:
RT-AX88U Pro (Issue affects both Official and Merlin 3006.102.5)
1x AiMesh ZenWifi Mini XD4 in the apartment
3x AiMesh ZenWifi Mini XD 4 in the building (no signal in the apartment)

Sonos Devices
1x Arc
2x Era 300's
1x Gen 3 Sub
2x OneSL (not important here as they are in another room and work perfectly)

Config
Online suggestions such as Airtime Fairness etc are already switched off
2.4GHz set to channel 1
5GHz set to channel 56 (Sonos seems to use 44)

Status
The Arc seems to connect to the Asus router correctly over 2.4GHz and then it creates its own 5GHz network to connect the surrounds and sub to the Arc.

Symptoms (they are totally random)

• If I reboot the router, all the speakers (Arc, Left Era 300, Right Era 300 and Sub) show up in the network list connected via 5GHz to the router. Then as they connect directly to the Sonos Arc, they disappear from the router network list and appear as connected to the Arc (in the Sonos app). Then over the course of 1 minute, they drop off one by one from the Arc (in the app)
• Sometimes, if I switch of 5Ghz, all the devices connect to the Sonos without issue but then over the course of 1 minutes start to disconnect, other times this does not work
• The AiMesh nodes also somehow seem to mess with it - no idea why since the Sonos is 1m from the Asus RT-AX88U Pro and the Sonos wouldn't even connect to those.
• The Sonos One SL's which I have in my study setup in Stereo mode, seem to individually connect to Wifi, not each other (I assume this is correct). They connect via the AiMesh node and that works perfectly.
• I have done a channel scan and have manually set the 5Ghz channel to something different to what the Sonos is using when it sets up its own, that made no difference

Posts:
My post with images
Someone else's post with the same setup
More Issues

I have been playing with this for 4 days now and cannot get them to connect anymore
Full factory resets done etc... nothing has helped

Thank you!

Sonos never behaved well on Mesh networks. Even on my Google Nest Wifi Pro's, it was hit or miss. The only time it truly worked well was when it was connected to an older standalone router just running 2.4Ghz. Since the whole app debacle back in the summer of 2024 and it losing most of its functionality, I ended up ditching my system like others and experimented with some other streaming audio hardware, like Bose, Bluesound and WiiM. I ended up really liking WiiM and expanded on that throughout the house without any issues on my Mesh network. It seems to work so much better than Sonos.

The other alternative on your end is to try to cut out WiFi altogether, and physically wire everything with ethernet cable. I heard others doing that as well as a last ditch effort to get around this constant wireless connectivity issue.