Just bought a DSL-N66U, having some connection problems

[Astralogic]

Hi, yesterday I bought an Asus DSL-N66U. It seems to work almost perfectly but one or two of my wireless devices seems to have trouble. I don't really know what I'm doing when it comes to routers.

All computers connected via cables work fine, my ipad works fine wireless, my iphone sometimes works, my mums ipad sometimes works, but her PC never works, it either doesn't see the network (wirelessly) or does but is "limited" (Windows 8).

Can someone help me out troubleshooting this? All router settings are at the default. I ran the quick setup guide and use the BT Infinity preset since its te only one (I don't use BT Infinity but I have a BT line, and it seems to almost work perfectly).

Any and all help appreciated.
Thanks

 

[L&LD]

Do you have the latest version of the firmware? If you updated the firmware, did you reset the router to factory defaults and then manually and minimally setup the router to secure it and connect to your ISP?

Did you try leaving the router off and disconnected from the ISP for 30 minutes to an hour?

Are the ssids hidden? Do you have special characters in the ssid or the password?

Did you use a new ssid or did you re-use your previous one?

Depending on your answers above;

I suggest creating a new ssid (one for each band), hard reboot the router (physically remove the power plug while it is running) and associate each device with the router again.

Reset the router to factory default settings as indicated on the first paragraph.

Before doing any of the above, simply leave the router unplugged for at least 30 minutes or more.

 

[Astralogic]

OK here is what I did, I left the router off all night, then i updated the firmware, then I restored it to factory settings.

I now have the correct preset for my internet in the quick setup thing (Plusnet Fiber Broadband). However, it was pure luck it seems me getting this to work, because now it doesn't and I don't know what to do. I have switched back over to the router my ISP game me to reply.

I don't know if the utilities on the disc are important, but if I try to run the router setup wizard it keeps saying two or more ethernet cables detected, please just connect one. It always says that, no matter how many I connect, so hopefully that setup wizard isn't needed.

About the ssid's, I don't know how to change them so they are at their default name. The only special character is one single "-" in the name.

 

[L&LD]

When you left the new router off all night, did you connect the ISP's router in the meanwhile? Was the modem (if you have a separate one) disconnected and unpowered for all that time too?

 

[Astralogic]

When you left the new router off all night, did you connect the ISP's router in the meanwhile? Was the modem (if you have a separate one) disconnected and unpowered for all that time too?

No :/ I used the other modem and router during that time. Should I have left everything disconnected?

 

[L&LD]

No :/ I used the other modem and router during that time. Should I have left everything disconnected?

Yes. The ISP connection needs to 'reset' itself too.

Whether this will fix your issues remains to be seen, but without trying, you won't know.

 

[Astralogic]

Well, I completely gave up and was going to send this modem back, but when I connected it one last time to look at the log it just worked, perfectly. I didn't change a single setting, strange.

Does this log look ok?

2010-12-31 16:01:03 syslogd started: BusyBox v1.00 (2015.02.25-11:56+0000)
2010-12-31 16:01:03 WAN Connection: Ethernet link down.
2010-12-31 16:01:04 kernel: RTS debug message OFF!
2010-12-31 16:01:04 kernel: log cicmd 0 (wan  dmt2  set  largeD  2  )
2010-12-31 16:01:04 kernel: usbcore: registered new interface driver usbfs
2010-12-31 16:01:04 kernel: usbcore: registered new interface driver hub
2010-12-31 16:01:04 kernel: usbcore: registered new device driver usb
2010-12-31 16:01:04 kernel: SCSI subsystem initialized
2010-12-31 16:01:05 stop_nat_rules: apply the redirect_rules!
2010-12-31 16:01:05 kernel: Initializing USB Mass Storage driver...
2010-12-31 16:01:05 kernel: usbcore: registered new interface driver usb-storage
2010-12-31 16:01:05 kernel: USB Mass Storage support registered.
2010-12-31 16:01:06 miniupnpd[1942]: upnp_event_process_notify: connect(192.168.1.3:2869): Connection reset by peer
2010-12-31 16:01:06 kernel: ufsd:: trace mask set to 0000000f
2010-12-31 16:01:06 kernel: ufsd: driver (UFSD_HEAD lke_8.9.0_r209178_b9, LBD=ON, acl, ioctl, sd, wb, tr) loaded at c02ee000
2010-12-31 16:01:06 kernel: NTFS support included
2010-12-31 16:01:06 kernel: Big endian platform
2010-12-31 16:01:06 kernel: optimized: speed
2010-12-31 16:01:06 kernel: Build_for__ASUS_PRODUCTS_001_k2.6.22.15_2012-12-24_lke_8.9.0_r209178_b9
2010-12-31 16:01:06 kernel:
2010-12-31 16:01:07 kernel: PCI: Enabling device 0000:02:03.3 (0000 -> 0002)
2010-12-31 16:01:07 kernel: ehci_hcd 0000:02:03.3: EHCI Host Controller
2010-12-31 16:01:07 kernel: ehci_hcd 0000:02:03.3: new USB bus registered, assigned bus number 1
2010-12-31 16:01:07 kernel: ehci_hcd 0000:02:03.3: irq 21, io mem 0x1fba1000
2010-12-31 16:01:07 kernel: ehci_hcd 0000:02:03.3: USB 2.0 started, EHCI 1.00, driver 10 Dec 2004
2010-12-31 16:01:07 kernel: usb usb1: configuration #1 chosen from 1 choice
2010-12-31 16:01:07 kernel: hub 1-0:1.0: USB hub found
2010-12-31 16:01:07 kernel: hub 1-0:1.0: 2 ports detected
2010-12-31 16:01:09 kernel: PCI: Enabling device 0000:02:03.0 (0000 -> 0002)
2010-12-31 16:01:09 kernel: ohci_hcd 0000:02:03.0: OHCI Host Controller
2010-12-31 16:01:09 kernel: ohci_hcd 0000:02:03.0: new USB bus registered, assigned bus number 2
2010-12-31 16:01:09 kernel: ohci_hcd 0000:02:03.0: irq 24, io mem 0x1fba0000
2010-12-31 16:01:09 kernel: usb usb2: configuration #1 chosen from 1 choice
2010-12-31 16:01:09 kernel: hub 2-0:1.0: USB hub found
2010-12-31 16:01:09 kernel: hub 2-0:1.0: 2 ports detected
2010-12-31 16:01:09 kernel: usbcore: registered new interface driver usblp
2010-12-31 16:01:09 kernel: drivers/usb/class/usblp.c: v0.13: USB Printer Device Class driver
2010-12-31 16:01:10 kernel: set cicmd 5
2010-12-31 16:01:10 kernel: 1: wan  vdsl2 set sra on
2010-12-31 16:01:10 kernel: new sra = on
2010-12-31 16:01:10 kernel: 2: wan  vdsl2 set target_snrm 32767
2010-12-31 16:01:10 kernel: new target_snrm = 32767
2010-12-31 16:01:10 kernel: 3: wan  vdsl set tx_gain_off 32767
2010-12-31 16:01:10 kernel: new_tx_gain_offset = 32767
2010-12-31 16:01:10 kernel:  65535 65535 65535 65535
2010-12-31 16:01:10 kernel: new agc_ref = 65535,65535,65535,65535
2010-12-31 16:01:10 kernel: 5: wan  vdsl set upbo 255
2010-12-31 16:01:10 kernel: cur upbo =1
2010-12-31 16:01:10 kernel: usage: wan vdsl2 set upbo [on|off]
2010-12-31 16:01:10 kernel: usbcore: registered new interface driver asix
2010-12-31 16:01:10 kernel: usbcore: registered new interface driver cdc_ether
2010-12-31 16:01:10 kernel: usbcore: registered new interface driver rndis_host
2010-12-31 16:01:11 kernel: cdc_ncm: 14-Mar-2012
2010-12-31 16:01:11 kernel: usbcore: registered new interface driver cdc_ncm
2010-12-31 16:01:11 kernel: usbcore: registered new interface driver cdc_wdm
2010-12-31 16:01:11 kernel: cdc_mbim: loaded
2010-12-31 16:01:11 kernel: usbcore: registered new interface driver cdc_mbim
2010-12-31 16:01:11 rstats[2357]: [start rstats]
2010-12-31 16:01:17 kernel: br1: topology change detected, propagating
2010-12-31 16:01:17 kernel: br1: port 1(eth0.12) entering forwarding state
2010-12-31 16:01:23 WEB: WEB user <admin> login
2010-12-31 16:01:28 kernel: tc3262_ptm_close
2010-12-31 16:01:28 syslog: error receiving pppoe packet: Network is down
2010-12-31 16:01:30 WAN Connection: Fail to connect with some issues.
2010-12-31 16:01:31 kernel: tc3262_ptm_close
2010-12-31 16:01:31 kernel: nas8: starting interface.
2010-12-31 16:01:32 syslog: Initialize LCP.
2010-12-31 16:01:32 syslog: Plugin libpppoe.so loaded.
2010-12-31 16:01:32 syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2010-12-31 16:01:32 syslog: pppd 2.4.5 started by admin, uid 0
2010-12-31 16:01:32 syslog: LCP is allowed to come up.
2010-12-31 16:01:32 kernel: Link State: DSL link up.
2010-12-31 16:01:33 dnsmasq[2762]: started, version 2.52 cachesize 150
2010-12-31 16:01:33 dnsmasq[2762]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2010-12-31 16:01:33 dnsmasq[2762]: reading /etc/resolv.conf
2010-12-31 16:01:33 dnsmasq[2762]: ignoring nameserver ::1 - local interface
2010-12-31 16:01:33 dnsmasq[2762]: ignoring nameserver 127.0.0.1 - local interface
2010-12-31 16:01:33 dnsmasq[2762]: read /etc/hosts - 4 addresses
2010-12-31 16:01:48 syslog: PPP session is 90
2010-12-31 16:01:48 syslog: Connected to 00:30:88:00:00:04 via interface nas8_0
2010-12-31 16:01:48 syslog: Using interface ppp80
2010-12-31 16:01:48 syslog: Connect: ppp80 <--> nas8_0
2010-12-31 16:01:49 syslog: CHAP authentication succeeded
2010-12-31 16:01:49 syslog: CHAP authentication success
2010-12-31 16:01:49 syslog: CHAP authentication succeeded
2010-12-31 16:01:49 syslog: peer from calling number 00:30:88:00:00:04 authorized
2010-12-31 16:01:49 syslog: local  IP address 46.208.190.216
2010-12-31 16:01:49 syslog: remote IP address 195.166.130.139
2010-12-31 16:01:49 syslog: primary  DNS address 212.159.6.10
2010-12-31 16:01:49 syslog: secondary DNS address 212.159.6.9
2010-12-31 16:01:49 dnsmasq[2762]: exiting on receipt of SIGTERM
2010-12-31 16:01:49 dnsmasq[2924]: started, version 2.52 cachesize 150
2010-12-31 16:01:49 dnsmasq[2924]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2010-12-31 16:01:49 dnsmasq[2924]: using nameserver 212.159.6.9#53(via ppp80)
2010-12-31 16:01:49 dnsmasq[2924]: using nameserver 212.159.6.10#53(via ppp80)
2010-12-31 16:01:49 dnsmasq[2924]: reading /etc/resolv.conf
2010-12-31 16:01:49 dnsmasq[2924]: ignoring nameserver ::1 - local interface
2010-12-31 16:01:49 dnsmasq[2924]: ignoring nameserver 127.0.0.1 - local interface
2010-12-31 16:01:49 dnsmasq[2924]: using nameserver 212.159.6.9#53(via ppp80)
2010-12-31 16:01:49 dnsmasq[2924]: using nameserver 212.159.6.10#53(via ppp80)
2010-12-31 16:01:49 dnsmasq[2924]: read /etc/hosts - 4 addresses
2010-12-31 16:01:51 kernel: Link State: PVC_8_0 logistic interface up.
2010-12-31 16:01:51 WAN Connection: WAN was restored.
2010-12-31 16:01:51 start_nat_rules: apply the nat_rules(/tmp/nat_rules)!
2010-12-31 16:01:52 kernel: ddns_execute(), DDNS is not enable, so remove /etc/ddns.conf.
2010-12-31 16:01:53 dnsmasq[3222]: started, version 2.52 cachesize 150
2010-12-31 16:01:53 dnsmasq[3222]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2010-12-31 16:01:53 dnsmasq[3222]: using nameserver 212.159.6.9#53(via ppp80)
2010-12-31 16:01:53 dnsmasq[3222]: using nameserver 212.159.6.10#53(via ppp80)
2010-12-31 16:01:53 dnsmasq[3222]: reading /etc/resolv.conf
2010-12-31 16:01:53 dnsmasq[3222]: ignoring nameserver ::1 - local interface
2010-12-31 16:01:53 dnsmasq[3222]: ignoring nameserver 127.0.0.1 - local interface
2010-12-31 16:01:53 dnsmasq[3222]: using nameserver 212.159.6.9#53(via ppp80)
2010-12-31 16:01:53 dnsmasq[3222]: using nameserver 212.159.6.10#53(via ppp80)
2010-12-31 16:01:53 dnsmasq[3222]: read /etc/hosts - 4 addresses