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Minecraft server not connecting over fiber

Greasytugboat6

New Around Here
For the past 2 months I have been hosting a Minecraft server on port 25565 on my home network. The setup was fairly simple, just a port forward on the router (Asus Zenwifi XD5) to the server computer hardwired to the head node, and it worked fine.
Recently, a local fiber ISP expanded to our neighborhood, offering lower prices than our broadband provider, so we had an installation done. As usual, the ISP provided router is garbage, but in this case, it is built into the ONT, so we are forced to use it. In order to continue using our existing router, I enabled a DMZ pointing to the WAN port of our asus router. This seems to work, and any device connected to our old router can access the internet at high speed.
However, even with port forwarding properly set up on the server and the asus router, the server is not accessible. Every attempt to connect, including using localhost as the url, has lead to a timed out connection or a getsockopt error, with no indication on the server logs of any attempt to connect. Curiously, scanning the IP address reveals that port 25565 is open while other ports are not, so the port forwarding must be doing something. Additionally, the WAN IP reported by the Asus router is simply the LAN IP assigned to it by the ISP router, which reports the WAN IP to be the correct external IP address.
I don't understand why the server is inaccessible, as DMZ should forward all ports to the Asus router, which in turn should forward port 25565 to the server. The firewall settings on the asus router and the server worked before, and issue continued when the firewall was disabled on the ISP router (Which shouldn't matter as DMZ should bypass the firewall). Is there any way to fix this, or should I just give up and install ngrok or playit.gg?
 
Do the ISP terms of use for the fiber service allow hosting a server behind the address ?
The ISP terms do not mention any specific networking setups, they only disallow piracy, etc. as well as removing their ONT/router. My setup is likely unsupported, but it shouldn't breach the contract.
 
Do the ISP terms of use for the fiber service allow hosting a server behind the address ?

Agree - the ISP may be filtering inbound ports for security purposes - with all the botnets out there these days, some powered by AI - it's not unreasonable...
 
After doing some more research they have an "Acceptable Use Policy" which should is separate from their terms of service. It appears that they do not officially allow any kind of serving or IP listening, which I find extremely strange, given that even their provided router had options for port forwarding. If they are attempting to block inbound ports, I don't understand why port 25565 would appear open and others would not be, especially since the port forwarding is only done on the Asus router and not on anything they control. I will try to see if I can set up the server directly on their router, and failing that, I will call them come Monday.
 
After doing some more research they have an "Acceptable Use Policy" which should is separate from their terms of service. It appears that they do not officially allow any kind of serving or IP listening, which I find extremely strange, given that even their provided router had options for port forwarding.
Doesn't seem that strange to me. When I had Verizon residential FiOS, it was the same way: their router was perfectly okay with port-forwarding incoming connections, but their TOS forbade running any sort of server. I did make use of the port-forwarding function a few times, and never got my wrist slapped, but if any significant amount of bandwidth had been involved I bet they would've noticed. (I moved recently and upgraded to Verizon business FiOS, which does let me run a server ... and guess what, the provided router is exactly the same model. So that explains why the software feature is there.)

It sounds to me like your new ISP is more aggressive than Verizon about enforcing their no-incoming-connections rule. But it does seem strange that a port scan from outside could reach your port but a live connection fails.
 

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