My QNAP NAS has stopped responding to restart/shutdown via GUI

[htismaqe]

The last two times they've pushed firmware updates, I've had issues. If you haven't rebooted for a while it asks you to do it before applying the update. I hit okay and the NAS just sits there, it never shuts down. I eventually have to kill it.

Any ideas?

 

[sfx2000]

The update scripts for QTS can be a bit, erm, complicated with kernel updates and the app changes..

I'd open a ticket with QNAP - just so they know...

 

[htismaqe]

The update scripts for QTS can be a bit, erm, complicated with kernel updates and the app changes..

I'd open a ticket with QNAP - just so they know...

It's not even starting the update. The restart never happens. I wonder if it's having trouble unmounting the drive.

 

[RMerlin]

Connect over SSH and start poking at its internals.

 

[sfx2000]

It's not even starting the update. The restart never happens. I wonder if it's having trouble unmounting the drive.

Might be if there are shares or files still open...

RMerlin's advice here is good - jump in and do a quick lsof, and check the logs for anything odd..

 

[htismaqe]

Yep, that's my next undertaking.