Need some Help with Sofabaton X2 Remote App

[Wayne Hutchinson]

Hi All,

I recently ordered and received a Sofabaton X2 Remote to replace my aging Harmony and so far can't get the app to see X2 Hub during setup. It detects and see's the Hub during initial setup but after defining Devices and Activities, which work at this point app searches for Hub again and does not detect it. When contacting their support all I get from them it is a network problem.

I have AXE-16000 with latest Merlin firmware, don't have any AP's and have Guest Network turned Off, no VPN, and my tablet, phone, when used and iPad are on the same 2.4g network.

On starting Sofabaton App it first scans for the X2 Hub, which it finds. I provide valid password to join.
Then have to define Devices and then Activities during which defined Activities can be checked for proper operation, All work as expected.
Next it scans again looking once again for the X2 Hub. This is where setup fails as it does not find the X2 Hub.

When I check the Asus Network client list it show that the X2 Hub has an valid IP on the 2.4g network and it is active.

I have went back and forth with their TS and they keep hammering this is the network problem.

So far have not found any problem with Asus network setup.

Really need some Help!
Is there anything I am missing is Asus setup that could cause this problem?

Thanks for any Help

 

[degrub]

Under wifi, do you have client isolation ON ? i forget what ASUS calls it, but this prevents wifi clients from talking to each other.

Does the app require your phone/tablet to be connected to their internet server or is this a local connection over wifi ?

Or is all communication over a local bluetooth link ?

 

[Wayne Hutchinson]

I think this is Under "Wireless Professional" -Set AP Isolated, this is set to "No".
Is this the correct location?

Must be signed in to their servers but think connecting to X2 Hub is local.

 

[KevTech]

Maybe you have already seen this.

Hub Connection Issues and Solution Summary – Sofabaton Universal Remote

www.sofabaton.com

 

[Wayne Hutchinson]

Thanks, been working with this chart. So far everything is Correct on my end yet problems

 

[degrub]

Can you ping the device from your LAN ?

Does your account on their servers show the device as "live" ?

Does the initial setup occur using your phone+app, perhaps over bluetooth ? and when the device tries to switch to wifi to phone home, it fails ?

What are your wifi 2.4 GHz band settings ? 20 MHz channel width, WPA only or WPA2 , simple password (no special characters, spaces, etc )

What do the wifi logs show regarding this device ? It may help if you post the log portion.

 

[Wayne Hutchinson]

1. Yes, I can ping the device
2. I don't have access to this info
3. It appears to be wifi
4. 20/40 mhz, WPA2, simple password
5. searching logs show Hub mac address being authorized successfully