Hi,
I´m facing a strange recurring issue where my internet connection drops almost every day at 10:00 and comes back at around 10:30. A restart of the router always solves it instantly. Both Wifi and LAN is effected but sometimes some computers works.
This is my setup :
When the problem occurs, I can search on google.com and get results, but when I click a link, I get no response. The same happens if I enter the URL (IP or name) manually. I can still use Facebook Messenger, but Spotify will not start.
The router is accessible and shows that it has internet. LAN and Wi-Fi work as they should, but internet is crippled. I have tried troubleshooting this during the outage but have not found the cause yet:
One thing that always works is restarting the router, this solves the problem instantly. Restarting devices alone does nothing.
The router is almost 3 years old.
I can send the router in for warranty, but the problem is not consistent, so the store might not be able to reproduce it.
Any suggestions?
I´m facing a strange recurring issue where my internet connection drops almost every day at 10:00 and comes back at around 10:30. A restart of the router always solves it instantly. Both Wifi and LAN is effected but sometimes some computers works.
This is my setup :
- Internet though fiber modem
- Asus GT-AX6000 router
- Assigned DNS from ISP but have also tried static (1.1.1.1/8.8.8.8)
- DHCP
- One static IP for the NAS
- 2.4 and 5 GHz Wifi with WPA2-Personal security
- Latest firmware with no other settings change from default - About 20 connected devices, most Wifi (small devices like smart plugs and so on) but also some though cable like computers, consoles and Nvidia Shields.
- No Mesh
- 3 Netgear ProSafe GS108
- 1 Netgear GS116E switch connecting computers and switches to the router.
When the problem occurs, I can search on google.com and get results, but when I click a link, I get no response. The same happens if I enter the URL (IP or name) manually. I can still use Facebook Messenger, but Spotify will not start.
The router is accessible and shows that it has internet. LAN and Wi-Fi work as they should, but internet is crippled. I have tried troubleshooting this during the outage but have not found the cause yet:
- The router can ping its gateway (0.179 ms), and this gateway can also be pinged from my workstation (Windows).
- The router can ping the DNS provided by my ISP.
- The router can ping 8.8.8.8 and 1.1.1.1 with an average delay of ~14.5 ms.
- The router can run nslookup against google.com using the ISP’s DNS, and it also works with other domains (even those that fail to load when accessed from my phone via Wi-Fi or my workstation).
- I have tried setting static DNS (8.8.8.8 and 1.1.1.1) in the router, but it doesn’t help. Devices, including the workstation, always use the router DNS, which then forwards to either the static or ISP-provided DNS.
- Router system log shows no problems.
- The router has been factory reset, and I have also tried Merlin firmware with the same result.
One thing that always works is restarting the router, this solves the problem instantly. Restarting devices alone does nothing.
The router is almost 3 years old.
I can send the router in for warranty, but the problem is not consistent, so the store might not be able to reproduce it.
Any suggestions?