What's new

Unable to connect to update server?

  • SNBForums Code of Conduct

    SNBForums is a community for everyone, no matter what their level of experience.

    Please be tolerant and patient of others, especially newcomers. We are all here to share and learn!

    The rules are simple: Be patient, be nice, be helpful or be gone!

Broken Hope

Regular Contributor
Anyone else unable to check for updates via the web interface or app?

Started a few days ago on my AX86U.

The log also states the following:

Code:
WATCHDOG: [FAUPGRADE][auto_firmware_check:(6425)]could not retrieve firmware information
 
Works fine for me in the UK but there have been problems for some people , ASUS have been changing servers.

I would wait a few days and try again.
 
Anyone else unable to check for updates via the web interface or app?

Started a few days ago on my AX86U.

The log also states the following:

Code:
WATCHDOG: [FAUPGRADE][auto_firmware_check:(6425)]could not retrieve firmware information

Same problem for me. I have an AX86U as main and an AC86U mesh node. Both have updates available from the Asus support site but won't work from the web interface.
I haven't tried to update manually yet. I might wait for v386 on the AX router.
I'm in Canada

Screenshot_2020-10-25 ASUS Wireless Router RT-AX86U - Firmware Upgrade.png
 
When the update server responds, you can use it. When it doesn't, you can't. It doesn't get any better than that.

Similar is true for manual downloads. When the firmware is posted, you can download it. etc.

A trick with firmware posted for download is to look for it under both
Drivers & Tools and BIOS & Firmware tabs and for various/other OSs. A recent posting will not always show up first where it logically belongs.

OE
 
Anyone else unable to check for updates via the web interface or app?

Started a few days ago on my AX86U.

The log also states the following:

Code:
WATCHDOG: [FAUPGRADE][auto_firmware_check:(6425)]could not retrieve firmware information
Same here.
 

Latest threads

Sign Up For SNBForums Daily Digest

Get an update of what's new every day delivered to your mailbox. Sign up here!
Top