Unable to connect to update server?

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Broken Hope

Regular Contributor
Anyone else unable to check for updates via the web interface or app?

Started a few days ago on my AX86U.

The log also states the following:

Code:
WATCHDOG: [FAUPGRADE][auto_firmware_check:(6425)]could not retrieve firmware information
 

AndreiV

Very Senior Member
Works fine for me in the UK but there have been problems for some people , ASUS have been changing servers.

I would wait a few days and try again.
 

vango44

Occasional Visitor
Anyone else unable to check for updates via the web interface or app?

Started a few days ago on my AX86U.

The log also states the following:

Code:
WATCHDOG: [FAUPGRADE][auto_firmware_check:(6425)]could not retrieve firmware information
Same problem for me. I have an AX86U as main and an AC86U mesh node. Both have updates available from the Asus support site but won't work from the web interface.
I haven't tried to update manually yet. I might wait for v386 on the AX router.
I'm in Canada

Screenshot_2020-10-25 ASUS Wireless Router RT-AX86U - Firmware Upgrade.png
 

OzarkEdge

Part of the Furniture
When the update server responds, you can use it. When it doesn't, you can't. It doesn't get any better than that.

Similar is true for manual downloads. When the firmware is posted, you can download it. etc.

A trick with firmware posted for download is to look for it under both
Drivers & Tools and BIOS & Firmware tabs and for various/other OSs. A recent posting will not always show up first where it logically belongs.

OE
 

Andy1932

Senior Member
Anyone else unable to check for updates via the web interface or app?

Started a few days ago on my AX86U.

The log also states the following:

Code:
WATCHDOG: [FAUPGRADE][auto_firmware_check:(6425)]could not retrieve firmware information
Same here.
 

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