Unable to set up pppoe fibre on my Asus GT AX11000

[NeilP]

I switched fibre providers from Toob to 4th Utility (UK) and now can't set up my router for pppoe . I have my pppoe username and password and I have input the VID setting under the IPTV tab, I tried 911 (City Fibre) ,201 and 101 but to no avail and although I have searched this forum the posts all appear to have been fixed so I must be missing something. I can work my way around my router but am not tech savvy. I'm running the latest Merlin firmware but it probably isn't a Merlin problem so I posted here. I'm currently running the stock router with my Asus in DMZ but I would like to run just one router as I did before, Toob broadband was "plug and play" and didn't need setting up.
If you are able to take the time to help me I would appreciate it.

 

[degrub]

What are the ISP requirements and their help/FAQ pages indicating for use of DMZ ?

 

[NeilP]

I have my Asus in dmz via the supplied router and it works but I just want to have the Asus as the only router as I did with my previous ISP . The only information given by my new ISP is the pppoe username and password and the rest is my problem. I have seen here people resolve this with various settings but I guess I must be missing something .

 

[degrub]

Do you have to clone the MAC address of the ISP router ?
i have seen that mentioned before in other threads here.

 

[Ripshod]

I guess you're in the uk. If so, point to note:
ISPs always say to use a vlanid of 101 for openreach. However, this is old info from the vdsl days. In fact you shouldn't use vlanid at all.

 

[NeilP]

Do you have to clone the MAC address of the ISP router ?
i have seen that mentioned before in other threads here.

I have also seen that but not entirely sure what to do even I know I've done it a long time ago, I will check this out. I plan to attack this on Monday when nobody will be using the internet so am looking for ideas.

 

[NeilP]

I guess you're in the uk. If so, point to note:
ISPs always say to use a vlanid of 101 for openreach. However, this is old info from the vdsl days. In fact you shouldn't use vlanid at all.

Oh ok. I have seen vlanid brought up in other posts so that's why I mentioned it.
I set my router to pppoe and input username and password given by ISP but it didn't work that's when I started looking for an answer.
Thanks for replying.